Remote Director, Customer Success Engineering

Palo Alto Networks, Inc.; United States; Remote; USD 180,000 - 260,000; Full time

Job summary

Palo Alto Networks is seeking a senior type role focused on ensuring customers’ success, driving growth and renewals across Prisma Access offerings. You will lead a Scale and Optimize Engineers team, manage strategic customer relationships, and coach teams to improve performance and adoption.

The role requires exceptional leadership, coaching, and influencing abilities, with a focus on delivering measurable value and continuous improvement in a dynamic, remote-friendly environment.

Qualifications

• 5+ years in pre-sales, account management or customer success driving adoption.
• Experience with cloud platforms (GCP, Azure or AWS) to drive adoption.
• Strong leadership and ability to influence across teams.
• Excellent communication and presentation skills; analytical mindset.
• Background in networking/security technologies and related solutions.

Responsibilities

• Lead a team of Scale and Optimize Engineers to boost product adoption and renewals.
• Collaborate with Product, Engineering, Sales and Renewals to identify opportunities.
• Measure team performance against customer health and operational metrics.
• Ensure customers maximize ROI by rapidly deploying Palo Alto Networks solutions.

Skills

Pre-sales experience

Account management

Customer success

Leadership

Communication skills

Analytical mindset

Education

Bachelor’s degree or equivalent experience

Tools

SFDC

Gainsight

Job description

Palo Alto Networks is seeking a senior type role focused on ensuring customers’ success, driving growth and renewals across Prisma Access offerings. You will lead a Scale and Optimize Engineers team, manage strategic customer relationships, and coach teams to improve performance and adoption.

The role requires exceptional leadership, coaching, and influencing abilities, with a focus on delivering measurable value and continuous improvement in a dynamic, remote-friendly environment.