Remote Digital Learning Advisor for Apprentices

QA Ltd; Home (KS); On-site; USD 34,993 - 51,144; Full time

Benefits offered by this job

27 days Annual Leave

Holiday Buying scheme

Medicash plan

Wellhub

Cycle to Work scheme

Private Medical Insurance at corporate

Employee Assistance Programme

Employee Discounts Benefit Hub

3 Development days

2 Charity days per year

Pension Scheme

Early Friday Finishat 4pm

Job summary

QA Ltd is seeking a Digital Learning Advisor to work from home with occasional travel to the QA office. You will support and guide apprentices, manage Day 1 feedback, and help learners achieve KPI targets while enrolled in a Level 3 Data Technician apprenticeship.

Join a collaborative team and contribute to online delivery, Zendesk support, and developing engaging learning experiences across programmes.

Qualifications

• GCSE English & Maths (A*-C or 9-4)
• Ability to deliver motivational, balanced and constructive feedback
• Attention to detail with strong administrative skills
• Experience of using IT systems and reviewing data
• Customer service experience (desirable)
• Some industry experience for the relevant programme you support (desirable)
• Experience of working remotely (desirable)
• Awareness of equality, diversity and inclusion; safeguarding, Prevent and Health and Safety knowledge

Responsibilities

• Deliver Programme Launch sessions and provide Day 1 feedback to ensure submissions meet required criteria
• Support learners through timely feedback, query resolution, and guidance, working closely with Digital Learning Consultants and wider teams
• Be available on Zendesk online chat during working hours and provide prompt responses to learner queries.
• Deliver cohort-wide online support using technology effectively and safely
• Engage professionally with learners and employers to track progress, support development, and resolve queries or concerns
• Enable learners to navigate and leverage the benefits of the virtual learning environment to enhance their learning journey
• Deliver impactful and inspiring support and guidance
• Utilise effective and proactive online communication techniques to validate task requirements and diagnose areas for learner improvement

Skills

Feedback delivery

Administrative skills

IT systems experience

Customer service experience

Remote work experience

Equality, diversity & inclusion awaren

Education

GCSE English & Maths (A*-C / 9-4)

Job description

QA Ltd is seeking a Digital Learning Advisor to work from home with occasional travel to the QA office. You will support and guide apprentices, manage Day 1 feedback, and help learners achieve KPI targets while enrolled in a Level 3 Data Technician apprenticeship.

Join a collaborative team and contribute to online delivery, Zendesk support, and developing engaging learning experiences across programmes.