Customer Support Coordinator

QA Ltd; Kansas; On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

27 days Annual Leave

Private Medical Insurance

Pension Scheme

Wellbeing & Benefits

Job summary

QA Ltd is seeking a Customer Support Coordinator for a 6-month contract, home-based. You will support internal and external stakeholders and learners, handling queries, providing quotes, and coordinating with third-party suppliers to fulfill training needs.

You will be the first point of contact, delivering high-quality service while ensuring documentation and governance requirements are met. Prior experience in client-centric environments and proficiency with Microsoft Office is preferred.

Qualifications

• Experience using IT systems such as Client Relationship Management tools.
• Ability to work to defined deadlines with high accuracy.
• Proven track record delivering tasks or events on time.
• Experience in a client-centric environment servicing diverse offerings.
• Proficient in Word/Excel/Outlook (2010+).

Responsibilities

• Serve as first point of contact and deliver high-quality customer service.
• Provide quotes to customers and liaise with third-party suppliers.
• Support internal and external stakeholders and learners.
• Coordinate tasks to meet agreed KPIs/SLA and governance requirements.
• Plan workload and maintain relationships with client teams.
• Escalate risks when necessary to mitigate issues.

Skills

CRM systems

Deadlines

Task delivery

Client-centric service

Microsoft Office

Tools

Microsoft Office

Job description

About The Role

Customer Support Coordinator (6 months contract)

Location: Home Based

Your Role

You’ll provide support to internal/external stakeholders or learners and assist with the successful delivery of our services/programmes whilst providing excellent customer service.

You’ll act as the first point of contact and provide high quality support to all customers. Your focus will be to provide general support for queries, provide quotes and liaise with customers and third-party suppliers to successfully fulfil customer’s training needs.

Key Responsibilities

• Complete tasks or objectives following company policies, procedures or methods to agreed timescales/KPIs/SLA’s
• Work with internal and external stakeholders and learners to deliver our services and programmes
• Timely and successful completion of all required documentation in-line with regulations/governance
• Deliver high levels of customer service to assist the wider team
• Plan and organise own workload and coordination of related activities
• Maintain strong relationships with members of the client team
• Escalate risks to ensure appropriate action is taken to mitigate them

Your Experience

• Experience of using IT systems e.g. Client Relationships Management is desirable
• Working to defined deadlines where high levels of accuracy are required
• Track record of successfully delivering assigned tasks and/or events - desirable
• Experience within a highly client-centric environment, servicing a wide range of offerings
• Working to tight deadlines where high levels of accuracy
• Demonstrate a good working knowledge of Microsoft Office Word/Excel/Outlook (2007 and above).

About Us

What We Offer

Wellbeing & Benefits

Your wellbeing matters to us. That’s why we offer benefits designed to help you recharge and thrive, including:

• 27 days Annual Leave (4 days used for the festive closure) plus Bank Holidays
• Holiday Buying scheme
• Medicash plan, Wellhub, Cycle to Work scheme
• Private Medical Insurance at corporate rates
• Employee Assistance Programme
• Employee Discounts Benefit Hub
• 3 Development days
• 2 Charity days per year
• Pension Scheme
• Early Friday Finish at 4pm

Personal growth

Learning and opportunity is at the core of what we do - and that applies to you too!

You’ll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you’ll get 3 training days/year to do this). You can also delve deep into our world-class digital learning content on a variety of tech and business topics. Orperhaps you’d like to enrol on a Degree or Masters programme to enhance your skillset or learn new things.

Our people

We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual orientation, or if you are disabled or a carer, we welcome you and the different perspectives you bring to our diverse family. We’re proud of the progress we’ve achieved over the last few years to build an inclusive culture and celebrate our diversity.

As a Disability Confident Employer, we guarantee that all applicants with a disability who meet the role criteria will progress to the next stage of the process. Please let us know if you require any reasonable adjustments.

A Little About QA

At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners in the last 3 years.

Our Mission

We teach the critical AI, technology, digital and Human skills needed to transform and succeed in a changing world.We do this through tailored learning programmes that connect learning across an organisation, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end-to-end learning solutions draw from deep expertise across Apprenticeships, Instructor-led training, Self-paced Learning and Blended Learning.

You can find out more about us at https://www.qa.com/about/careers/