Digital Learning Advisor

QA Ltd; United States; Hybrid; GBP 18,000 - 21,000; Full time

Benefits offered by this job

27 days annual leave

Private medical insurance

Pension scheme

Employee discounts

Job summary

QA Ltd in the United Kingdom is seeking a proactive Digital Learning Support Associate to guide apprentices and help the team meet KPIs. You will deliver Programme Launch sessions, provide Day 1 feedback, and manage learner inquiries via Zendesk within working hours.

This role includes remote work with occasional travel to QA office and enrolment in a Data Technician Level 3 apprenticeship. Join a supportive environment with access to QA's digital learning content, CPD opportunities, and a

Qualifications

• GCSE English & Maths at minimum level; ability to deliver constructive feedback.
• Experience with IT systems and reviewing data.
• Customer service experience desirable.
• Remote working experience desirable.
• Awareness of equality, diversity and inclusion and safeguarding.

Responsibilities

• Deliver engaging Programme Launch sessions and provide Day 1 feedback.
• Support learners with timely feedback, query resolution, and guidance.
• Be available on Zendesk online chat during working hours.
• Deliver cohort-wide online support using technology effectively and safely.
• Engage with learners and employers to track progress and support development.
• Enable learners to navigate the virtual learning environment.
• Provide inspiring support and guidance; diagnose learner improvement areas.
• Maintain proactive online communication to validate requirements.

Skills

Feedback delivery

Admin skills

Data analysis

Customer service

Remote work experience

IT systems

Attention to detail

Communication

Education

GCSE English & Maths

Data Technician Level 3 apprenticeship

Tools

Zendesk

Job description

Location:

Home based with occasional travel to QA office

Number of roles:

2

Your Role:

As a member of the Digital Learning Team, your role will involve supporting and guiding apprentices to ensure they have a positive experience. You'll also be responsible for meeting team KPIs. Additionally, you'll be enrolled in a Data Technician Level 3 apprenticeship.

Key Responsibilities:

• Deliver engaging Programme Launch sessions and provide Day 1 feedback to ensure submissions meet required criteria
• Support learners through timely feedback, query resolution, and guidance, working closely with Digital Learning Consultants and wider teams
• Be available on Zendesk online chat during working hours and provide prompt responses to learner queries.
• Deliver cohort-wide online support using technology effectively and safely
• Engage professionally with learners and employers to track progress, support development, and resolve queries or concerns
• Enable learners to navigate and leverage the benefits of the virtual learning environment to enhance their learning journey.
• Deliver impactful and inspiring support and guidance.
• Utilise effective and proactive online communication techniques to validate task requirements and diagnose areas for learner improvement.

Collaborate internally

• Maintain accurate documentation, reports, and management information in line with KPIs, regulations, and funding requirements
• Assist with projects to support internal and external team needs, including attendance quarterly of face-to-face meetings (travel expenses will be covered).
• Take ownership of ongoing professional development (CPD)

Success Measures

• Performance is consistently meeting or exceeding expectations.
• Learner survey feedback.
• Timeliness, volume and satisfaction ratings on Zendesk live chat
• Response times within 24 hours for submission feedback and messages.
• Engagement of apprentices against funding regulations.
• Sampling and observation of work.

Your Experience:

• English & Maths GCSE (Grade A*-C or 9-4).
• Able to deliver motivational, balanced and constructive feedback.
• Attention to detail with strong administrative skills.
• Experience of using IT systems and reviewing data.
• Customer service experience (desirable).
• Some industry experience for the relevant programme you support (desirable).
• Experience of working remotely (desirable).
• Awareness of equality, diversity and inclusion.Up-to-date knowledge of legal policy requirements including safeguarding, Prevent and Health and Safety.

About The Organisation

• Your wellbeing matters to us. That’s why we offer benefits designed to help you recharge and thrive, including:
• 27 days Annual Leave (4 days used for the festive closure) plus Bank Holidays
• Medicash plan, Wellhub, Cycle to Work scheme
• Private Medical Insurance at corporate rates
• Employee Assistance Programme
• Employee Discounts Benefit Hub
• 2 Charity days per year
• Pension Scheme
• Early Friday Finish at 4pm

Personal growth

Learning and opportunity is at the core of what we do - and that applies to you too!

You’ll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you’ll get 3 training days/year to do this). You can also delve deep into our world-class digital learning content on a variety of tech and business topics. Orperhaps you’d like to enrol on a Degree or Masters programme to enhance your skillset or learn new things.

Our people

We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment.

We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone.

This means no matter what your gender, age, ethnicity, beliefs, or sexual orientation, or if you are disabled or a carer, we welcome you and the different perspectives you bring to our diverse family.

We’re proud of the progress we’ve achieved over the last few years to build an inclusive culture and celebrate our diversity.

As a Disability Confident Employer, we guarantee that all applicants with a disability who meet the role criteria will progress to the next stage of the process.

Please let us know if you require any reasonable adjustments.

A little about QA

At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners in the last 3 years.

Our Mission:

We teach the critical AI, technology, digital and Human skills needed to transform and succeed in a changing world.We do this through tailored learning programmes that connect learning across an organisation, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end-to-end learning solutions draw from deep expertise across Apprenticeships, Instructor-led training, Self-paced Learning and Blended Learning.

You can find out more about us at https://www.qa.com/about/careers/