Remote Digital Experience & Web Ops Manager

Cardinal Health Canada Inc.; United States; Remote; USD 107,000 - 137,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

401k savings plan

Health savings account (HSA)

Flexible spending accounts (FSAs)

Job summary

Cardinal Health is seeking a Manager for Digital Experience & Web Operations to own the company website and customer portals. You will deliver intuitive, customer-centric experiences enabling orders, tracking, and self-service, collaborating with Product, Marketing, Operations, UX, Analytics, and Technology teams.

You will develop SEO and AEO strategies, manage analytics tools, and translate customer insights into improvements that reduce friction and increase adoption.

Qualifications

• 7+ years of experience managing enterprise websites, ecommerce platforms, or digital customer experiences.
• Bachelor's degree in related field, or equivalent work experience.
• Experience with Salesforce Commerce Cloud or comparable platforms.
• Familiarity with web analytics tools and measurement frameworks.
• Experience implementing SEO and AEO strategies.

Responsibilities

• Manage website content, navigation, information architecture, and site structure for intuitive, customer-centric experiences.
• Identify and implement opportunities to improve content, communications, banners, landing pages, and self-service experiences.
• Enhance customer journeys enabling order management, tracking, and self-service actions.
• Optimize site for patients, caregivers, clinicians, payors across segments.
• Partner with Marketing, Operations, and other teams to support lifecycle initiatives.
• Develop and execute SEO and AEO strategies to improve search visibility and engagement.
• Analyze performance, funnels, and self-service adoption to deliver actionable insights and recommendations.
• Ensure compliance with regulatory standards (HIPAA, ADA) and privacy tools.

Skills

Web analytics

SEO/ASO

AEO

Customer insights

Cross-functional collaboration

Education

Bachelor's degree in related field

Tools

Salesforce Commerce Cloud

GA4

Google Tag Manager

Adobe Analytics

Mouseflow

Job description

Cardinal Health is seeking a Manager for Digital Experience & Web Operations to own the company website and customer portals. You will deliver intuitive, customer-centric experiences enabling orders, tracking, and self-service, collaborating with Product, Marketing, Operations, UX, Analytics, and Technology teams.

You will develop SEO and AEO strategies, manage analytics tools, and translate customer insights into improvements that reduce friction and increase adoption.