Remote Product Experience Lead – Strategy & UX

Cardinal Health; Montpelier (VT); Remote; USD 107,000 - 152,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

HSA

401k

Disability coverage

Parental leave

Wellness programs

Job summary

Cardinal Health is seeking a Product Experience Design Lead to drive the quality, direction, and impact of product experiences across a portfolio of products and initiatives. This is an individual contributor role partnering with Product, Engineering, and Business leaders to shape strategy and deliver measurable customer value.

You will lead discovery, translate research into recommendations, guide design decisions, and influence roadmaps while maintaining a high-quality experience across

Qualifications

• 8+ years of experience designing digital products, services, or enterprise experiences preferred.
• Demonstrated success leading complex product initiatives within cross-functional environments.
• Expertise in human-centered design, product strategy, and customer-centered decision-making.
• Strong competencies in strategic thinking and business acumen, product thinking, communication, stakeholder management, systems thinking, interaction design, information architecture, decision-making and facilitation.
• Proven ability to influence outcomes without formal authority.
• Experience leading workshops, discovery activities, and strategic planning sessions.
• Ability to connect user needs, business goals, technical constraints, and operational realities into cohesive solutions.

Responsibilities

• Serve as the primary Product Experience leader and trusted advisor for your assigned business or product portfolio.
• Partner with product, engineering, and business leaders to influence roadmap decisions, priorities, and customer-centered outcomes.
• Actively participate in planning activities, helping teams identify opportunities, manage risk, and align investments to customer and business needs.
• Lead discovery efforts to uncover customer needs, workflow challenges, operational constraints, and strategic opportunities.
• Translate research, data, and business inputs into clear product and experience recommendations.
• Own and guide research and design decisions within your area of responsibility.
• Lead cross-functional teams through ambiguity, helping clarify problems before solutions are defined.
• Ensure experience quality across workstreams and hold a consistent quality bar for products, features, and initiatives.
• Proactively identify experience gaps, design debt, customer friction, and portfolio-level opportunities.
• Advocate for users while balancing technical, operational, and business constraints.
• Provide constructive challenge when product direction introduces experience risk and recommend alternative approaches.
• Connect experience decisions to measurable customer and business outcomes.
• Influence stakeholders through storytelling, facilitation, workshop leadership, and executive communication.

Skills

Human-centered design

Product strategy

Stakeholder management

Communication

Systems thinking

Interaction design

Decision making

Facilitation

Executive influence

Tools

Design systems

Journey mapping

Service design

Research synthesis

Governance frameworks

Job description

Cardinal Health is seeking a Product Experience Design Lead to drive the quality, direction, and impact of product experiences across a portfolio of products and initiatives. This is an individual contributor role partnering with Product, Engineering, and Business leaders to shape strategy and deliver measurable customer value.

You will lead discovery, translate research into recommendations, guide design decisions, and influence roadmaps while maintaining a high-quality experience across