Remote Digital Experience & Web Operations Manager

Cardinal Health; Juneau (AK); Remote; USD 107,000 - 137,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

401k savings plan

HSA options

Life insurance

Job summary

Cardinal Health is seeking a senior Digital Marketing & Ecommerce Manager to own the company websites and customer portals, delivering intuitive, self-service experiences across channels. You will lead content strategy, SEO/AEO, analytics, and customer insights to boost adoption and reduce friction, partnering with Product, Marketing, Operations, UX, Analytics, and Technology teams.

Responsibilities include optimizing site content, navigation, and self-service flows for patients, caregivers,

Qualifications

• Seven+ years' experience managing enterprise websites, ecommerce platforms, or digital portals.
• Bachelor's degree in a related field, or equivalent work experience.
• Experience with Salesforce Commerce Cloud or similar platforms.
• Strong web analytics knowledge (GA4, GTM, Adobe Analytics; others).
• Experience with consent/privacy tools like Osano or Freshpaint.
• Healthcare or regulated industry experience preferred.

Responsibilities

• Manage website content, navigation, information architecture, and site structure for intuitive experiences.
• Identify and implement improvements to content, communications, banners, landing pages, and self-service flows.
• Enhance customer journeys: find info, manage orders, track status, self-service tasks.
• Optimize site for patients, caregivers, clinicians, and payors.
• Collaborate with Marketing to support lead gen, acquisition, retention, and engagement.
• Work with Operations, CS, and Revenue Cycle to improve satisfaction and efficiency.
• Represent customer voice to ensure campaigns meet needs and deliver experience.
• Develop SEO and AEO strategies to improve visibility and engagement.
• Manage analytics, tagging, consent, and compliance tools (GA4, GTM, Osano, Freshpaint).
• Analyze performance, behavior, funnels, and self-service adoption for insights.
• Partner with legal/privacy to meet HIPAA/ADA requirements.

Skills

Enterprise website management

Ecommerce platform experience

Digital customer experiences

Communication skills

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Tools

Salesforce Commerce Cloud

GA4

Google Tag Manager

Adobe Analytics

Mouseflow

Osano

Freshpaint

Job description

Cardinal Health is seeking a senior Digital Marketing & Ecommerce Manager to own the company websites and customer portals, delivering intuitive, self-service experiences across channels. You will lead content strategy, SEO/AEO, analytics, and customer insights to boost adoption and reduce friction, partnering with Product, Marketing, Operations, UX, Analytics, and Technology teams.

Responsibilities include optimizing site content, navigation, and self-service flows for patients, caregivers,