Remote Digital Experience Research Manager

Curinos; New York, Chicago, Boston (NY, IL, MA); Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Flexible working options

Unlimited annual leave

Learning and development tools

Employee Assistance Program

Job summary

Curinos is seeking a Senior Researcher to lead digital experience benchmarking and research programmes for financial services clients in the UK. You will design studies, analyse customer journeys and translate evidence into strategic recommendations for senior leaders and product owners.

You will coach analysts, manage multiple concurrent programmes, and collaborate with client stakeholders to drive evidence-based decisions. A strong background in market research and digital UX is essential.

Qualifications

• Relevant experience in market research, consulting, digital experience or customer insight
• Demonstrated ability to manage complex research programmes and deadlines
• Able to translate qualitative and quantitative evidence into business implications and recommendations

Responsibilities

• Lead end-to-end delivery of digital benchmarking and research programmes for financial services clients
• Manage plans, milestones, resources, risks and reporting across multiple programmes
• Analyse qualitative and journey data from live digital experiences and panel studies
• Ensure benchmarking datasets remain relevant and high-quality
• Develop evidence-based viewpoints and executive-ready recommendations

Skills

Market research

Digital experience

Client management

Research programmes

PowerPoint

Excel

AI productivity tools

Tools

PowerPoint

Excel

Job description

Curinos is seeking a Senior Researcher to lead digital experience benchmarking and research programmes for financial services clients in the UK. You will design studies, analyse customer journeys and translate evidence into strategic recommendations for senior leaders and product owners.

You will coach analysts, manage multiple concurrent programmes, and collaborate with client stakeholders to drive evidence-based decisions. A strong background in market research and digital UX is essential.