Research Manager, Digital

Curinos; New York, Chicago, Boston (NY, IL, MA); Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Flexible working options

Unlimited annual leave

Learning and development tools

Employee Assistance Program

Job summary

Curinos is seeking a Senior Researcher to lead digital experience benchmarking and research programmes for financial services clients in the UK. You will design studies, analyse customer journeys and translate evidence into strategic recommendations for senior leaders and product owners.

You will coach analysts, manage multiple concurrent programmes, and collaborate with client stakeholders to drive evidence-based decisions. A strong background in market research and digital UX is essential.

Qualifications

• Relevant experience in market research, consulting, digital experience or customer insight
• Demonstrated ability to manage complex research programmes and deadlines
• Able to translate qualitative and quantitative evidence into business implications and recommendations

Responsibilities

• Lead end-to-end delivery of digital benchmarking and research programmes for financial services clients
• Manage plans, milestones, resources, risks and reporting across multiple programmes
• Analyse qualitative and journey data from live digital experiences and panel studies
• Ensure benchmarking datasets remain relevant and high-quality
• Develop evidence-based viewpoints and executive-ready recommendations

Skills

Market research

Digital experience

Client management

Research programmes

PowerPoint

Excel

AI productivity tools

Tools

PowerPoint

Excel

Job description

Curinos empowers financial institutions to put customers at the center of every decision. Our AI-first platform transforms proprietary data, advanced analytics and deep financial services expertise into timely recommendations delivered right where teams work. The result: confident decisions, stronger customer relationships, and lasting, profitable growth.

Curinos operates under a remote/hybrid modality and has office locations in New York, Chicago, Boston, Toronto, and London. This role is open to remote/hybrid candidates based in the UK and able to travel as needed.

Job Description

This role is focused on Curinos’ proprietary digital experience benchmarking and research products, which help financial services clients understand how their digital platforms compare with peers and fintechs across customer journeys, features and functionality. Working with leading financial institutions, you will evaluate digital experiences, identify emerging trends and translate evidence into strategic insight that helps senior leaders and digital product owners make informed decisions about experience transformation and investment priorities.

Responsibilities

• Lead the end-to-end delivery of digital experience benchmarking, tracking and ad hoc research programmes for financial services clients, from scoping and methodology through quality assurance, analysis and delivery
• Manage research plans, milestones, resources, risks and dependencies across multiple concurrent programmes, maintaining clear and visible progress reporting
• Direct the collection, validation and analysis of qualitative and experience data, including hands-on review of live digital journeys and research conducted with panel participants or account holders
• Ensure the ongoing market relevance and integrity of platform-based benchmarking datasets
• Apply benchmarking datasets and wider market evidence to identify experience trends, capability gaps, competitive dynamics and implications for client strategy
• Develop clear, evidence-led points of view, recommendations, executive reports and presentations tailored to client priorities and decision-making needs
• Build trusted relationships with client stakeholders, lead insight discussions and present confidently to senior audiences
• Coach and develop analysts and other junior colleagues, setting clear expectations and maintaining high standards for research quality, analytical reasoning and communication
• Maintain effective research governance, including consistent methodologies, documentation, quality controls and on-time delivery
• Partner with client success, operations, commercial and subject-matter experts to improve the proprietary platform, research frameworks and client deliverables
• Support client onboarding, demonstrations, proposals and renewal activity, and identify opportunities to extend the value Curinos delivery
• Maintain strong awareness of digital banking, fintech, customer experience, technology and regulatory developments, and apply relevant context to research and recommendations
• Contribute to thought leadership, market updates and other content that strengthens Curinos’ digital experience proposition

Desired Skills & Expertise

• Relevant experience in market research, consulting, digital experience, user experience, customer insight or a similar analytical and client-facing environment
• Demonstrated ability to manage complex research programmes and multiple priorities, coordinating contributors to deliver accurate, high-quality work to deadline
• Proven ability to gather, interpret and synthesise qualitative and quantitative evidence and translate findings into clear business implications and recommendations
• Strong understanding of research design, benchmarking, comparative evaluation and quality assurance; experience researching live digital journeys is highly desirable
• Confident and responsive client manager, facilitator and presenter, able to adapt communication for operational, product and senior executive audiences
• Experience coaching, mentoring or managing colleagues and creating clarity around ownership, standards and outcomes
• Excellent verbal and written communication and visual storytelling skills, with strong proficiency in Microsoft PowerPoint; Excel proficiency is also expected; experience in leveraging AI for productivity preferred
• Commercial awareness and experience supporting proposals, demonstrations, onboarding, renewals or account growth
• Strong interest in financial services, digital products and customer experience, with the curiosity to build expertise across products, segments and markets
• Highly organised, proactive, agile, self-motivated, communicative and collaborative, with the ability to adapt quickly with close attention to detail and a practical, outcome-focused approach

Success in This Role

• Research programmes are delivered on time and to a consistently high standard, with robust evidence and clear quality controls
• Clients use Curinos insights to define priorities, shape digital experience decisions and identify opportunities for measurable improvemen
• Client relationships deepen through relevant, proactive insight and trusted-advisor engagemen
• Analysts develop stronger research, analytical, presentation and client-facing capabilities
• Digital experience products, methodologies and thought leadership continue to evolve in line with market developments and client needs

Why work at Curinos?

• Competitive benefits, including a range of Financial, Health and Lifestyle benefits to choose from
• Flexible working options, including home working and flexible hours options, depending on role requirements
• Unlimited annual leave, volunteering days and a day off for your birthday
• Learning and development tools to support your career growth
• Work alongside industry-leading Subject Matter Experts and specialist products
• Regular social events and networking opportunities
• Collaborative and supportive culture
• Employee Assistance Program providing expert third-party support on wellbeing, relationships, legal and financial matters, along with access to counselling services
• Clear career progression opportunities and a strong commitment to internal promotion