Remote Digital Customer Success Manager (Florida)

Unite Us; United States; Remote; USD 75,000 - 88,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Wellness access

Flexible time off

Paid parental leave

401(k) with matching

WFH equipment

Job summary

Unite Us is seeking a Customer Success Manager (Digital) to manage a large portfolio of Florida-based clients remotely. You will drive platform adoption, onboarding efficiency, and cross-sell opportunities while coordinating with a matrix team to optimize customer value and engagement.

Ideal candidates have 3+ years in customer success, strong analytical skills, and a passion for scalable service delivery in a fast-growing environment.

Qualifications

• 3+ years of professional work experience in customer success.
• 2-4 years in CS or related roles preferred.
• Experience managing revenue and learning new technologies.
• Analytical ability to leverage data to drive decisions.

Responsibilities

• Manage a high-volume, tech-touch book of business.
• Deliver onboarding strategies and playbooks based on network use cases.
• Segment accounts and develop strategic plans for value at scale.
• Proactively collaborate with cross-functional teams to enhance client relationships.
• Build targeted cadences to drive maturity and expansion across segments.
• Use Salesforce to automate key account engagement workflows.
• Learn the product to guide customers and suggest additional offerings.
• Lead discussions on forecasting and pipeline status with stakeholders.

Skills

Account management

Customer success

Relationship building

Strategic planning

Data analysis

Education

Bachelor's degree

Tools

Salesforce

Job description

Unite Us is seeking a Customer Success Manager (Digital) to manage a large portfolio of Florida-based clients remotely. You will drive platform adoption, onboarding efficiency, and cross-sell opportunities while coordinating with a matrix team to optimize customer value and engagement.

Ideal candidates have 3+ years in customer success, strong analytical skills, and a passion for scalable service delivery in a fast-growing environment.