Digital Health Tech CSM Remote Florida

Unite Us; United States; Remote; USD 75,000 - 88,000; Full time

Benefits offered by this job

Flexible PTO

WFH equipment provided

401(k) matching

Medical, Dental, Vision

Paid holidays

Parental leave

ERGs

Job summary

Unite Us is seeking a mid-level Customer Success Manager (Digital) to manage a large portfolio with a tech-touch, scalable approach. You will drive platform adoption, onboarding workflows, and segmented engagement at scale, while owning GRR and CSQL metrics to grow revenue in a remote U.S.

setting. This Florida-based opportunity emphasizes a mission-driven health-tech startup environment, flexible PTO, comprehensive benefits, and 10% travel.

Qualifications

• 2–4 years of customer success or related work experience
• Experience managing revenue and an ability to learn new technologies
• Experience in process development and resource creation/management
• Analytical ability to leverage data to drive creative decisions and recommendations

Responsibilities

• Manage a high-volume, tech-touch book of business using a "one-to-many" approach
• Deliver onboarding workflows and strategies based on network use cases
• Segment your book and develop strategic plans delivering customer value at scale
• Proactively leverage a matrix account team to develop and manage sales pipeline
• Build targeted cadences to drive maturity and expansion across segments and personas
• Leverage Salesforce to create innovative workflows that automate key account engagement
• Understand the product to teach customers how to use it and make recommendations
• Own GRR & CSQL metrics and how they influence your book of business
• Be innovative and develop new models to drive user adoption
• Collaborate cross-functionally for a seamless customer experience

Skills

Salesforce automation

GRR ownership

CSQL metrics

Digital playbook

Cross-functional collaboration

Tools

Salesforce

Automation workflows

Job description

Unite Us is seeking a mid-level Customer Success Manager (Digital) to manage a large portfolio with a tech-touch, scalable approach. You will drive platform adoption, onboarding workflows, and segmented engagement at scale, while owning GRR and CSQL metrics to grow revenue in a remote U.S.

setting. This Florida-based opportunity emphasizes a mission-driven health-tech startup environment, flexible PTO, comprehensive benefits, and 10% travel.