Remote AI-Driven Customer Success Program Manager

Uniguest Inc.; Nashville, Northern (TN, KY); Hybrid; USD 95,000 - 135,000; Full time

Job summary

Uniguest Inc. is seeking a Digital Program Manager – Customer Success to build scalable, data-driven CS programs for retention, adoption, and renewal readiness.

The role emphasizes automated workflows, AI-driven risk identification, and dashboards in a remote US setting. The ideal candidate has strong Salesforce, data analytics, and BI experience, plus the ability to translate product, support, renewal, and usage data into operating workflows.

Qualifications

• 5+ years in Customer Success operations or related fields.
• Strong Salesforce.com skills including accounts, opportunities, renewals, and workflows.
• Analytical mindset to translate data into workflows and exec reporting.
• Experience building health scores, risk frameworks, renewal readiness, segmentation.
• Experience with dashboards/BI tools; Tableau and Snowflake preferred.
• Ability to work cross-functionally with Sales, Support, Product, Finance, and CS.
• Strong program management with ownership, timelines, metrics, and adoption.
• Understanding of AI, automation, and rules-based prioritization in ops.
• Clear communication to senior leaders.

Responsibilities

• Build and operate scalable CS programs across segments, verticals, products, and routes to market.
• Develop customer segmentation rules based on ARR, renewal timing, usage, risk, and strategic importance.
• Create and maintain customer health scoring logic from various data sources.
• Define data requirements and dashboards with cross-functional stakeholders.
• Use Salesforce as core system for risk visibility, renewal readiness, and workflow adoption.
• Work with Tableau/Salesforce reports to analyze account trends and renewal risk.
• Build AI-enabled and rules-based processes to identify at-risk accounts and actions.
• Design digital CS programs for onboarding, adoption, renewal reminders, and education.
• Create long-tail customer coverage to engage smaller customers efficiently.
• Develop work queues for CS, Sales, Support, and leadership based on renewal timing and risk.
• Maintain executive dashboards for health, at-risk ARR, and program performance.
• Establish cadence for at-risk reviews, renewal readiness, and escalation.

Skills

Salesforce.com

Data analysis

BI dashboards

Program management

Cross-functional collaboration

AI / automation

Tools

Salesforce

Snowflake

Tableau

Power BI

Gainsight

Job description

Uniguest Inc. is seeking a Digital Program Manager – Customer Success to build scalable, data-driven CS programs for retention, adoption, and renewal readiness.

The role emphasizes automated workflows, AI-driven risk identification, and dashboards in a remote US setting. The ideal candidate has strong Salesforce, data analytics, and BI experience, plus the ability to translate product, support, renewal, and usage data into operating workflows.