Digital Customer Success Campaign Manager (Fully Remote)

1Password LLC; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

1Password is seeking a Digital Customer Success / Lifecycle Marketing professional to design, launch, and optimize onboarding, activation, and adoption journeys. You will partner with Data, Product, and Marketing to turn signals into timely, valuable customer programs, and build targeted email campaigns that move trial users toward adoption and renewal.

Strong data skills and an enthusiasm for AI-powered tools are essential.

Qualifications

• Proven experience in Digital Customer Success, Lifecycle Marketing, or Growth Operations in SaaS.
• Strong communication and data skills, with enthusiasm for AI-driven tools.

Responsibilities

• Design, launch, and improve digital customer journeys across onboarding, activation, and adoption.
• Partner with Data, Product, and Marketing to turn signals into timely, useful customer programs.
• Develop targeted email campaigns that move customers from trial to adoption and renewal.
• Monitor campaign performance and use experimentation to improve engagement and retention.

Skills

Digital Customer Success

Lifecycle Marketing

Growth Operations

Data skills

AI-driven tools

Job description

• Design, launch, and improve digital customer journeys across onboarding, activation, and adoption.
• Partner with Data, Product, and Marketing to turn signals into timely, useful customer programs.

Key Responsibilities:

• Develop targeted email campaigns that move customers from trial to adoption and renewal.
• Monitor campaign performance and use experimentation to improve engagement and retention.

About You:

• Proven experience in Digital Customer Success, Lifecycle Marketing, or Growth Operations in SaaS.
• Strong communication and data skills, with enthusiasm for AI-driven tools.

1Password

1Password provides enterprise password management and Unified Access Management, trusted by over 180,000 businesses. They have a remote-first culture focused on collaboration, transparency, and AI-driven innovation.