Remote Digital Consumer Sales Lead

UnitedHealth Group; Minnetonka (MN); Remote; Confidential; Full time

Job summary

UnitedHealth Group is seeking a Consumer Sales Manager, Digital Product to lead planning, delivery, and optimization of digital experiences that help consumers research, shop, compare, and enroll in Medicare products.

Reporting to the Associate Director, Direct-to-Consumer Digital Sales Product Leader, you will own key consumer-facing experiences, manage day-to-day product execution, and coach cross-functional teams to drive performance and adoption.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 4+ years of experience managing digital, mobile, web, e-commerce, customer experience, or omnichannel products.
• Experience working within Agile delivery environments.
• Experience managing product backlogs, requirements, user stories, and releases.

Responsibilities

• Manage one or more consumer-facing digital products across the full product lifecycle.
• Lead backlog prioritization, user stories, acceptance criteria, release planning, and delivery coordination.
• Partner with Engineering, UX, Research, Marketing, Analytics, Compliance, and Telesales organizations.
• Improve digital shopping, enrollment, provider search, plan comparison, and decision-support experiences.
• Create seamless transitions between web/mobile experiences and licensed telesales agents.
• Support click-to-call, callback, appointment scheduling, chat-to-agent, and browser-to-phone experiences.
• Research market trends, user behavior, competitive capabilities, and emerging technologies.
• Monitor KPIs, conversion funnels, abandonment trends, engagement, and product adoption.
• Manage professional employees and/or assigned product resources while setting priorities and providing coaching.
• Support business planning, forecasting, resource allocation, and operational readiness activities.

Skills

Digital products

Backlog management

Agile delivery

Stakeholder mgmt

Cross-functional

Education

Bachelor's degree

Job description

UnitedHealth Group is seeking a Consumer Sales Manager, Digital Product to lead planning, delivery, and optimization of digital experiences that help consumers research, shop, compare, and enroll in Medicare products.

Reporting to the Associate Director, Direct-to-Consumer Digital Sales Product Leader, you will own key consumer-facing experiences, manage day-to-day product execution, and coach cross-functional teams to drive performance and adoption.