Remote Digital Banking Support Specialist

Nymbus, Inc.; Oregon; Híbrido; USD 28.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, dental, and vision insurance

401(k) plan

Time-off and holidays

Remote work environment

Descripción de la vacante

Nymbus, Inc. is seeking a Digital Support Specialist to provide front-line support for consumer and business banking clients in a fast-paced, remote-first environment. You will handle inquiries via calls, messages, chats, and digital channels, supporting both retail and small business banking needs.

The role emphasizes accuracy, KYC/CIP/BSA/AML compliance, and timely onboarding reviews, with varied evening/weekend hours and a base pay of $23.00 per hour plus bilingual premiums where applicable.

Formación

• Associate's Degree or equivalent experience in a related field.
• 2+ years of experience in a financial institution, call center, or customer service role.
• Experience supporting consumer and/or small business banking customers.
• Working knowledge of deposit accounts and basic business banking products.
• Strong communication skills (verbal and written).
• Ability to multitask effectively in a multi-system environment.
• Flexibility to work varied schedules, including evenings, weekends and holidays.

Responsabilidades

• Provide front-line support via inbound calls, secure messages, chats, and other communications for consumer and business banking customers.
• Perform account maintenance and servicing requests for personal and business accounts.
• Resolve customer issues on first contact whenever possible.
• Escalate complex or high-risk issues appropriately.
• Assist small business and commercial customers with online/mobile access and password resets.
• Review submitted business onboarding applications and documentation for compliance.

Conocimientos

Strong communication

Multitasking

Attention to detail

Problem-solving

Time management

Customer service

Educación

Associate's Degree

Descripción del empleo

Nymbus, Inc. is seeking a Digital Support Specialist to provide front-line support for consumer and business banking clients in a fast-paced, remote-first environment. You will handle inquiries via calls, messages, chats, and digital channels, supporting both retail and small business banking needs.

The role emphasizes accuracy, KYC/CIP/BSA/AML compliance, and timely onboarding reviews, with varied evening/weekend hours and a base pay of $23.00 per hour plus bilingual premiums where applicable.