Remote Banking Support Specialist - 24/7 (EU/US)

US Bank; United States; Remote; USD 36,000 - 60,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) retirement plan

Paid vacation and holidays

Parental leave

Bonus up to 15% for non-standard hours

Job summary

U.S. Bank is seeking a Customer Representative to be the first point of contact for customers, primarily handling inbound calls in a global financial environment. You will support banking and card-related services and work within Europe and the United States in a 24/7 remote setting.

You will address inquiries in English, maintain records, and escalate complex cases. A strong customer focus, good communication, and basic computer skills are essential for success in this role.

Qualifications

• Very good command of English (C1) both written and spoken.
• Secondary education (high school diploma) – students and graduates welcome.
• Customer-oriented mindset and willingness to learn.
• Good communication and interpersonal skills.
• Basic computer skills (MS Office, ability to navigate systems).
• Ability to work with procedures and deadlines.

Responsibilities

• Provide high-quality customer support for banking and card-related inquiries.
• Handle incoming calls and written requests from customers in English.
• Resolve customer issues during the first contact whenever possible.
• Support transaction authorization processes and handle card-related (sensitive) data.
• Assist customers with account-related topics, payments, and billing issues.
• Escalate more complex cases to dedicated teams when required.
• Maintain accurate documentation in internal systems.
• Work within defined procedures and ensure compliance with financial regulations.
• Build positive and professional relationships with customers.

Skills

English proficiency (C1)

Customer-oriented mindset

Communication skills

MS Office basics

Education

High school diploma

Job description

U.S. Bank is seeking a Customer Representative to be the first point of contact for customers, primarily handling inbound calls in a global financial environment. You will support banking and card-related services and work within Europe and the United States in a 24/7 remote setting.

You will address inquiries in English, maintain records, and escalate complex cases. A strong customer focus, good communication, and basic computer skills are essential for success in this role.