Remote Dialer Campaign Strategy & Optimization Lead

Humana Inc; United States; Remote; USD 86,000 - 119,000; Full time

Job summary

Humana Inc. is seeking a Senior Channel Development Professional to define sales product strategy and lead dialer campaign initiatives across multiple lines of business.

The role focuses on maximizing contact rates, conversions, and cost efficiency through data-driven testing and optimization. You will collaborate with Operations, Marketing, Analytics, Technology, and external vendors to drive campaign performance and implement test-and-learn strategies.

Qualifications

• 5+ years of experience in campaign management, contact center operations, or related fields.
• Experience optimizing outbound and inbound campaigns for conversions and efficiency.
• Experience with segmentation, targeting, and performance optimization.

Responsibilities

• Define sales product strategy for single/multiple lines of business targeting specific markets.
• Lead dialer campaign strategy, execution, and continuous improvement to maximize contacts and conversions.
• Partner with Operations, Marketing, Analytics, Technology, and Vendor teams to drive campaigns.
• Own dialer performance from planning through optimization and issue resolution.

Skills

Campaign management

Dialer strategy

Data analysis

Cross-functional collaboration

Healthcare knowledge

Education

Bachelor's degree

Tools

Dialer platforms

CRM systems

Power BI

Tableau

Job description

Humana Inc. is seeking a Senior Channel Development Professional to define sales product strategy and lead dialer campaign initiatives across multiple lines of business.

The role focuses on maximizing contact rates, conversions, and cost efficiency through data-driven testing and optimization. You will collaborate with Operations, Marketing, Analytics, Technology, and external vendors to drive campaign performance and implement test-and-learn strategies.