Remote Developer Support Engineer – APIs

Dow Jones & Co.; Princeton (NJ); Remote; USD 84,000 - 95,000; Full time

Benefits offered by this job

Comprehensive Healthcare Plans

Paid Time Off

Retirement Plans

Comprehensive Insurance Plans

Education Benefits

Family Care Benefits

Commuter Transit Program

Subscription Discounts

Employee Referral Program

Job summary

Dow Jones & Co. is seeking a Developer Support Executive to assist customers building applications with Dow Jones APIs. You will resolve complex technical issues, help ensure documentation accuracy, and contribute code samples and tutorials for the developer portal.

Hours of support are US West Coast Time: 4:30 PM - 12:30 AM PT. You will report to the Supervisor of Developer Support and may cover on-call duties across regions.

Qualifications

• Understanding of Web services (SOAP, REST, WSDL, XML, JSON).
• Experience developing or supporting sites using API and SDK integrations.
• Networking or communication protocol knowledge.
• High level understanding of how to troubleshoot network connectivity issues related to a customer's network infrastructure.
• Excellent verbal and written communication skills; explain complex topics clearly.

Responsibilities

• Provide Phone and Email support for developers using Dow Jones APIs and products.
• Certify customer applications to adhere to Dow Jones guidelines.
• Provide support for Dow Jones Integration and Destination products.
• Handle 3rd Level support for unresolved technical issues and escalate when needed.
• Write code samples, tutorials, and technical articles for the developer portal.
• Develop internal tools/applications as directed by management.

Skills

APIs

Web services

Networking basics

Communication

CRM logging

Coding: C#

Python

Tools

XML

Relational Databases

Job description

Dow Jones & Co. is seeking a Developer Support Executive to assist customers building applications with Dow Jones APIs. You will resolve complex technical issues, help ensure documentation accuracy, and contribute code samples and tutorials for the developer portal.

Hours of support are US West Coast Time: 4:30 PM - 12:30 AM PT. You will report to the Supervisor of Developer Support and may cover on-call duties across regions.