Developer Experience Specialist

Dow Jones & Company; Princeton (NJ); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) retirement plan

Paid time off

Education benefits

Job summary

Dow Jones is seeking a Developer Support Executive to assist customers building applications with Dow Jones APIs and services. You will manage complex technical issues, ensure documentation accuracy, and contribute to sample code and the developer support portal.

This role requires collaboration with multiple teams and occasional on-call coverage. The position emphasizes customer advocacy, technical guidance, and the development of internal tools under management direction.

Qualifications

• Understanding of Web services (SOAP, REST, WSDL, XML, JSON).
• Experience developing or supporting sites using API and SDK integrations.
• Strong troubleshooting and debugging skills.
• Excellent communication in technical environments.

Responsibilities

• Provide Phone and Email support for developers who are implementing Dow Jones APIs or products.
• Certify customer applications to meet Dow Jones guidelines.
• Provide support for Dow Jones Integration and Destination products.
• Handle 3rd Level support for unresolved Technical Support issues.
• Escalate issues to other departments as appropriate.
• Capture status on outsourced issues and keep technical staff informed.
• Mentor and coach technical staff.
• Identify and report problem trends.
• Lead discussions to design workflows compliant with certification rules.
• Be on-call coverage and regional coverage as needed.
• Conduct kickoff meetings with customers to design workflows.

Skills

Web services knowledge

Verbal and written communication

Customer focus

Problem solving

Coding skills (C#, Java, Perl, Ruby,/P

Tools

C#

Java

Perl

Ruby

Python

Job description

Dow Jones is seeking a Developer Support Executive to assist customers building applications with Dow Jones APIs and services. You will manage complex technical issues, ensure documentation accuracy, and contribute to sample code and the developer support portal.

This role requires collaboration with multiple teams and occasional on-call coverage. The position emphasizes customer advocacy, technical guidance, and the development of internal tools under management direction.