API Developer Support Engineer

Dow Jones; Princeton (NJ); Presencial; USD 84.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare plans

Paid time off

Retirement plan

Insurance plans

Education benefits

Family care benefits

Transit program

Discount programs

Referral program

Descripción de la vacante

Dow Jones is seeking a Developer Support Executive to assist customers building applications with Dow Jones APIs and services. You will manage complex technical issues, validate documentation, and contribute code samples and tutorials for the developer portal.

The role requires deep understanding of web services and API integrations, plus strong communication and mentoring abilities. Evening US West Coast hours apply, with on-site support in the US.

Formación

• Understanding of Web services (SOAP, REST, WSDL, XML, JSON).
• Experience developing or supporting sites using API and SDK integrations.
• Networking or communication protocol knowledge.
• Troubleshooting network connectivity issues related to a customer’s network infrastructure.

Responsabilidades

• Provide Phone and Email support for developers using Dow Jones APIs and products.
• Certify customer applications to ensure adherence to technical and branding guidelines.
• Provide support for integration and destination products; handle 3rd level support.
• Escalate issues to other departments when appropriate; assist with mentoring staff.
• Write code samples, tutorials, and technical articles for the developer portal.

Conocimientos

Web services (SOAP/REST)

API usage & SDKs

Networking knowledge

Troubleshooting complex issues

Verbal & written communication

Programming languages (C#/Java/Python)

Herramientas

CRM systems

Descripción del empleo

Dow Jones is seeking a Developer Support Executive to assist customers building applications with Dow Jones APIs and services. You will manage complex technical issues, validate documentation, and contribute code samples and tutorials for the developer portal.

The role requires deep understanding of web services and API integrations, plus strong communication and mentoring abilities. Evening US West Coast hours apply, with on-site support in the US.