API Developer Support Specialist

News Corp; Jones (OK); On-site; USD 84,000 - 95,000; Full time

Benefits offered by this job

Comprehensive Healthcare Plans

Paid Time Off

Retirement Plans

Comprehensive Insurance Plans

Education Benefits

Family Care Benefits

Commuter Transit Program

Subscription Discounts

Employee Referral Program

Job summary

Dow Jones is seeking a Developer Support Executive to assist customers building apps with Dow Jones APIs. You will resolve complex technical issues, validate documentation, develop samples, and maintain the developer portal content. Work hours align with US West Coast time, with potential on-call coverage.

Reports to the Supervisor of Developer Support. You will certify customer apps, support integration products, and mentor technical staff while collaborating across teams to deliver excellent

Qualifications

• Understanding of Web services (SOAP, REST, WSDL, XML, JSON)
• Experience developing or supporting sites using API and SDK integrations
• Networking or communication protocol knowledge
• Ability to troubleshoot network connectivity issues related to a customer’s network infrastructure
• Knowledge of HTTPS, SFTP and other common protocols
• Ability to assimilate complex product knowledge and identify solutions
• Excellent verbal and written communication; explain complex products to varied audiences
• Professionalism; accountability for completing assignments
• Customer focus and relationship-building
• Follow documented troubleshooting steps and log interactions in CRM (Salesforce a plus)
• Coding skills in C#, Java, Perl, Ruby, Python (preferred)
• Minimum 3 years in a Technical Support or Developer role
• Experience with XML and relational databases
• Experience supporting web and mobile applications

Responsibilities

• Provide Phone and Email support for developers using Dow Jones APIs or products
• Certify customer applications per Dow Jones guidelines
• Support Dow Jones Integration and Destination products
• Handle 3rd level technical support issues
• Escalate issues to other departments when needed
• Monitor status of outsourced issues and inform the tech staff
• Mentor and coach technical staff
• Identify and report problem trends
• Lead solution implementation and system enhancement discussions
• Provide on-call or weekend duty coverage as needed
• Design workflows with customers for certifications compliance
• Share best practices on using Dow Jones APIs and services
• Troubleshoot and resolve customer issues with products
• Write code samples, tutorials, and technical articles for developer portal
• Develop internal tools as directed by management
• Collaborate with teams across departments to resolve problems
• Maintain relationships with customers' technical contacts
• Assist sales with resolving technical issues
• Keep management informed of high-severity problems

Skills

Web services (SOAP REST WSDL)

API integrations

Networking knowledge

Troubleshooting network issues

HTTPS SFTP protocols

Communication skills

Documentation & tutorials

Coding in C# Java Python

Technical support experience

XML/Relational DBs

Web/mobile app support

Tools

Salesforce

Job description

Dow Jones is seeking a Developer Support Executive to assist customers building apps with Dow Jones APIs. You will resolve complex technical issues, validate documentation, develop samples, and maintain the developer portal content. Work hours align with US West Coast time, with potential on-call coverage.

Reports to the Supervisor of Developer Support. You will certify customer apps, support integration products, and mentor technical staff while collaborating across teams to deliver excellent