API Developer Support Engineer

News Corp; Princeton (NJ); On-site; USD 84,000 - 95,000; Full time

Benefits offered by this job

Comprehensive Healthcare Plans

Paid Time Off

Retirement Plans

Comprehensive Insurance Plans

Education Benefits

Family Care Benefits

Commuter Transit Program

Subscription Discounts

Employee Referral Program

Job summary

Dow Jones, a Dow Jones company within News Corp, is seeking a Developer Support Executive to help customers build apps with Dow Jones APIs. You’ll resolve complex technical issues, validate applications against guidelines, and contribute to docs and sample code.

This role follows US West Coast hours and reports to the Supervisor of Developer Support. Ideal candidates have 3+ years in technical support or developer roles, API/SDK experience, strong communication, and the ability to work

Qualifications

• Understanding of Web services (SOAP, REST, WSDL, XML, JSON).
• Experience supporting sites using API and SDK integrations.
• Networking or communication protocol knowledge.
• Ability to troubleshoot customer network connectivity issues.
• Knowledge of HTTPS, SFTP and related protocols.
• Ability to assimilate product knowledge and propose solutions.
• Excellent written and verbal communication.
• Professional and accountable work attitude.
• Customer focus and relationship-building.
• Follow documented troubleshooting steps and log in CRM (Salesforce a plus).
• Coding skills in C#, Java, Perl, Ruby, Python preferred.
• 3+ years in Technical Support/Developer role with web apps.
• Experience with XML and relational databases.

Responsibilities

• Provide Phone and Email support for developers using Dow Jones APIs.
• Certify customer applications to guidelines.
• Support Dow Jones Integration and Destination products.
• Handle 3rd level technical issues.
• Escalate issues to other departments when needed.
• Monitor outsourced issues and inform technical staff.
• Mentor and coach technical staff.
• Identify and report problem trends.
• Lead system enhancement discussions and implementations.
• Provide on-call/weekend coverage as required.
• Conduct kickoff meetings to design workflows per certification rules.
• Share best practices for using Dow Jones APIs and services.
• Troubleshoot with customers and resolve issues.
• Write code samples, tutorials, and technical articles.
• Develop internal tools as directed.

Skills

Web services (SOAP REST WSDL)

API integration

Networking knowledge

Troubleshooting network issues

HTTPS SFTP protocols

Product knowledge assimilation

Adaptability

Communication skills

Professionalism

Customer focus

Troubleshooting steps & CRM logging

Coding skills (C#, Java, Perl, Ruby,/s

Experience with XML & relational DBs

Experience with web/mobile apps

Tools

Salesforce

Job description

Dow Jones, a Dow Jones company within News Corp, is seeking a Developer Support Executive to help customers build apps with Dow Jones APIs. You’ll resolve complex technical issues, validate applications against guidelines, and contribute to docs and sample code.

This role follows US West Coast hours and reports to the Supervisor of Developer Support. Ideal candidates have 3+ years in technical support or developer roles, API/SDK experience, strong communication, and the ability to work