Remote Developer Success Engineer: Build, Support & Influence

Twilio Inc.; San Francisco (CA); Remote; USD 138,000 - 172,000; Full time

Benefits offered by this job

Healthcare

Paid time off

Parental leave

Retirement savings

Job summary

Twilio is seeking a Developer Success Engineer to bridge engineering and customer success in a hybrid role. You will work with developers to learn how Twilio works, design implementations, and answer questions, while voicing customer feedback to Product, Design, and Engineering teams.

You’ll contribute new features to products through code as the team grows. This remote-first role may require occasional in-person meetings and is aligned with East Coast business hours.

Qualifications

• Hands-on programming experience in a major language, with 2+ years writing code to build, debug, or automate, in a support, solutions, or software engineering role.
• Ability to debug others' code (customer integrations, SDKs, open-source libraries) and ship small, well-tested fixes in an existing codebase.
• Familiarity with modern web services and APIs.
• Demonstrated ability to communicate credibly and effectively at all levels.
• Experience with authentication protocols (SAML/OAuth), MFA, IdP.
• Prior experience in a customer-facing technical role, such as technical support, solutions engineering, field engineering, etc.
• Direct experience working on a dedicated software development or product team.

Responsibilities

• Build new features and fix bugs in Stytch and Twilio products.
• Serve as a technical resource for customers when they have questions about our product.
• Improve documentation and processes for internal and external stakeholders.

Skills

2+ years coding experience

Debugging code

API/web services

Communication skills

Customer-facing experience

Job description

Twilio is seeking a Developer Success Engineer to bridge engineering and customer success in a hybrid role. You will work with developers to learn how Twilio works, design implementations, and answer questions, while voicing customer feedback to Product, Design, and Engineering teams.

You’ll contribute new features to products through code as the team grows. This remote-first role may require occasional in-person meetings and is aligned with East Coast business hours.