Developer Success Engineer

Twilio Inc.; United States; À distance; USD 124 000 - 155 000; Plein temps

Résumé du poste

Twilio Inc. is hiring a Developer Success Engineer for Stytch in a remote-first, hybrid role focused on supporting developers and integrating with Stytch and Twilio products.

You will act as the voice of the customer, help design implementations, and contribute features while collaborating with Product, Design, and Engineering teams.

Qualifications

• Genuine drive to understand customer needs.
• Troubleshooting: curiosity, grit to dig into tough technical issues.
• Hands-on programming experience in a major language with 2+ years coding.
• Ability to debug others' code and ship small fixes in a codebase.
• Familiarity with modern web services and APIs.
• Strong communication across all levels.
• Experience with authentication protocols (SAML/OAuth), MFA, IdP.
• Customer-facing technical role experience.
• Experience on a dedicated software development or product team.

Responsabilités

• Build new features and fix bugs in Stytch and Twilio products.
• Serve as a technical resource for customers when they have questions about our product.
• Improve documentation and processes for internal and external stakeholders.

Connaissances

Troubleshooting

Programming

APIs

Communication

Teamwork

Auth protocols

Outils

SDKs

APIs

Open-source

Description du poste

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
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Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
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See yourself at Twilio

Join the team as Twilio’s next Developer Success Engineer for Stytch.

About the job

In this hybrid engineering and customer success role, you’ll work directly with developers that want to learn how Stytch works, help them design an implementation, and answer any questions they have along the way. Throughout that path you’ll also be serving as the voice of the customer within Stytch and closing the feedback loop by ensuring their insights make it back to our Product, Design, and Engineering teams - or implementing improvements yourself. As the team grows, you’ll have more opportunities to contribute new features to Stytch and Twilio products through code.

Responsibilities

In this role, you’ll:

• Build new features and fix bugs in Stytch and Twilio products.
• Serve as a technical resource for customers when they have questions about our product.
• Improve documentation and processes for internal and external stakeholders.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required

• A genuine drive to understand customer needs and concerns.
• Troubleshooting — Deep curiosity, grit, and tenacity to dig into tough technical issues and track down root causes.
• Hands‑on programming experience in a major language, with 2+ years writing code to build, debug, or automate, in a support, solutions, or software engineering role.
• Ability to debug others' code (customer integrations, SDKs, open‑source libraries) and ship small, well‑tested fixes in an existing codebase.
• Familiarity with modern web services and APIs.
• Demonstrated ability to communicate credibly and effectively at all levels.
• Experience with authentication protocols (SAML/OAuth), MFA, IdP.
• Prior experience in a customer‑facing technical role, such as technical support, solutions engineering, field engineering, etc.
• Direct experience working on a dedicated software development or product team.

Location

This role will be remote and based in East Coast time zone only. Itis not eligible to be hired in CT, NJ, NY, at this time.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in‑person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $116,960 - $146,200
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $123,760 - $154,700.
• Based in the San Francisco Bay area, California: $137,520 - $171,900.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non‑discriminatory factors such as skills, experience, and geographic location.

The successful candidate’s starting salary will be determined based on permissible, non‑discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until January 2nd, but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

Updated - Twilio is proud to be an Equal Employment Opportunity employer

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.