Remote Dev Success Engineer: Orchestration & Support

Prefect; United States; Remote; USD 128,000 - 176,000; Full time

Benefits offered by this job

Remote-first culture

Equity stock options

401(k) with company match

Unlimited PTO

Health, Dental, Vision insurance

Parental leave

Life and Disability insurance

Remote work stipend

Job summary

Prefect is seeking a Developer Success Engineer to join our remote-first team. You will diagnose and resolve technical issues in customer environments, own each issue end to end, and contribute to the documentation, tooling, and product feedback that reduce future volume.

You will work the combined Prefect and Dagster support queue, developing deep expertise in orchestration and data platform environments while communicating clearly with customers to minimize effort and escalation.

Qualifications

• Proficient in Python with ability to read and debug others' code.
• Hands-on experience running workloads in at least one major cloud and in containers or Kubernetes.
• Experience with a workflow orchestrator (Prefect, Dagster, Airflow, or comparable) and interest in data engineering.
• Track record of technical, customer-facing work (support, solutions engineering, etc.).
• Strong written communication to explain root causes to senior engineers.

Responsibilities

• Diagnose problems across Prefect and Dagster installations, provide root-cause analysis, and create docs and tooling to prevent repeats.
• Own root causes inside our domain; clearly say no when outside Scope of Support, with a forward path.
• Back diagnoses with evidence, asking for needed details from customers and documenting troubleshooting steps.
• Provide timely, clear updates; escalate when necessary and maintain single point of contact.
• File reproducible product issues and surface recurring patterns to Engineering and Product.

Skills

Python

Cloud & containers

Orchestrator experience

Customer-facing

Clear communication

Job description

Prefect is seeking a Developer Success Engineer to join our remote-first team. You will diagnose and resolve technical issues in customer environments, own each issue end to end, and contribute to the documentation, tooling, and product feedback that reduce future volume.

You will work the combined Prefect and Dagster support queue, developing deep expertise in orchestration and data platform environments while communicating clearly with customers to minimize effort and escalation.