Remote Dev-Centric Customer Success Engineer

Resend

United States

Remote

USD 120,000 - 140,000

Full time

14 days+

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Job summary

Resend is building the modern email sending platform for developers. Our fully remote team of 50 spans 15 countries and counting, backed by a16z, Y Combinator, and others. This role offers 100% remote work across UTC-3 to UTC-8 time zones with occasional travel to team offsites and conferences.

Compensation ranges from $120,000 to $140,000 USD, commensurate with experience. As part of the Success team, you will be the front-line for developer support, debug issues, ship fixes, and train our AI

Qualifications

Love helping solve problems for developers.
Can handle and perform under customer pressure.
3–5 years of technical support or success experience.
Scaled support at a high-growth company, using automation and AI to grow resolution capacity.
Have experience improving email deliverability.

Responsibilities

Be the front-line of customer requests.
Debug, report, and ship scoped fixes for bugs and regressions.
Turn recurring tickets into permanent fixes by shipping docs, product PRs, or agent improvements.
Train and improve our AI support agent by refining prompts and running evals.
Create guides and examples showcasing what’s possible with Resend.
Proactively build relationships and advocate for customer needs.