Customer Success Engineer

Resend; United States; Remote; USD 120,000 - 140,000; Full time

Job summary

Resend is building the modern email sending platform for developers. Our fully remote team of 50 spans 15 countries and counting, backed by a16z, Y Combinator, and others. This role offers 100% remote work across UTC-3 to UTC-8 time zones with occasional travel to team offsites and conferences.

Compensation ranges from $120,000 to $140,000 USD, commensurate with experience. As part of the Success team, you will be the front-line for developer support, debug issues, ship fixes, and train our AI

Qualifications

• Love helping solve problems for developers.
• Can handle and perform under customer pressure.
• 3–5 years of technical support or success experience.
• Scaled support at a high-growth company, using automation and AI to grow resolution capacity.
• Have experience improving email deliverability.

Responsibilities

• Be the front-line of customer requests.
• Debug, report, and ship scoped fixes for bugs and regressions.
• Turn recurring tickets into permanent fixes by shipping docs, product PRs, or agent improvements.
• Train and improve our AI support agent by refining prompts and running evals.
• Create guides and examples showcasing what’s possible with Resend.
• Proactively build relationships and advocate for customer needs.

Skills

Technical support

Customer success

Email deliverability

Automation

AI tooling

Job description

Resend is growing fast, and there are now over 4 million developers using it. Many of these customers are coming for a superior support experience. We're looking to extend our cracked Success team to support the next wave of developers.

As our user base continues to grow, we have increased demand across all time zones and days of the week.

This role is fully remote based in UTC-3 to UTC-8 time zones, with some expected travel for team offsites, conferences, meetups, and more.

Read more about how we work, how we hire, and what we value here

In this role, you will…

• Be the front-line of customer requests
• Debug, report, and ship scoped fixes for bugs and regressions
• Turn recurring tickets into permanent fixes by shipping docs, product PRs, or agent improvements so the same question doesn't come back
• Train and improve our AI support agent by refining prompts, adding tools, and running evals so more tickets resolve before reaching a human
• Create guides and examples that showcase what's possible with Resend
• Proactively build relationships and identify potential papercuts for customers
• Advocate for customer needs to the greater Resend team

You will be a great fit if you...

• Love helping solve problems for developers
• Can handle and perform under customer pressure
• Have 3-5 years of technical support or success experience
• You've scaled support at a high-growth company, using automation and AI to grow resolution capacity faster than headcount
• Have experience improving email deliverability

What it means to join the team:

• Honest and low-ego team
• Autonomy to “just ship it”
• Ownership of problems and solutions
• 100% remote team with flexible working schedules
• Modern tech stack (Next.js, Plain, Raycast, Retool, Notion, etc.)
• Comp: $120,000 - $140,000 USD, commensurate with experience

Learn more about how we work:

• What is our vision for exceptional support
• How we scale support
• How we work

About Resend

We are building the modern email sending platform for developers. We care deeply about quality, craft, and the developer experience.

Our fully remote team of 50 spans 15 countries and counting. We're backed by a16z, Y Combinator, and others. Meet the humans