Remote & Desk-Side IT Support Technician II

Insight Global; Issaquah (WA); On-site; USD 48,000 - 64,000; Full time

Job summary

Insight Global in Issaquah, WA is seeking a Support Technician II to provide tier I and II IT support across the organization, from warehouse to corporate offices. You will work with Service Desk colleagues and other IT teams to deliver efficient, friendly assistance to SanMar employees.

Responsibilities include handling calls and emails, tracking tickets, documenting steps, performing hardware imaging, remote diagnostics, AV setup, desk-side support, and staying current with system updates.

Qualifications

• 1 year IT support experience or equivalent training
• Certifications preferred (A+, Net+, CCENT, Microsoft)
• Familiar with Windows/Mac and MS Office
• Strong communication and customer service skills
• Ability to handle pressure and manage multiple tasks

Responsibilities

• Provide exceptional customer service while answering incoming calls/emails for IT-related support.
• Manage and track tickets in team and personal queue.
• Clearly document issue description, troubleshooting steps and resolution details in each support ticket.
• Perform hardware imaging, deployment, maintenance and tracking.
• Remotely troubleshoot and quickly diagnose issues.
• Assist with meeting room AV setup and instruction.
• Perform desk-side support and IT equipment moves as necessary.
• Stay current with system information, changes and updates.
• Occasional after-hours and weekend work may be required.

Skills

IT support

Customer service

Communication

Multitasking

Tools

Windows OS

Mac OS

MS Office

Job description

Insight Global in Issaquah, WA is seeking a Support Technician II to provide tier I and II IT support across the organization, from warehouse to corporate offices. You will work with Service Desk colleagues and other IT teams to deliver efficient, friendly assistance to SanMar employees.

Responsibilities include handling calls and emails, tracking tickets, documenting steps, performing hardware imaging, remote diagnostics, AV setup, desk-side support, and staying current with system updates.