Helpdesk Technician II - Seattle, WA

FusionTek; Issaquah (WA); Hybrid; USD 62,400 - 72,800; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus eligibility

90% medical, dental, vision insurance

401(k) plan with company matching

8 paid holidays + 17 PTO days

Educational reimbursement

Monthly cell phone stipend

Team culture events

Job summary

A managed service provider seeks a Systems Analyst in Issaquah to resolve IT issues and provide user support. The position requires expertise in desktop and server operating systems, with responsibilities in server administration and ticket resolution. The ideal candidate must possess A+ and/or Network+ certifications, with strong communication skills. Benefits include competitive pay, medical insurance coverage, and generous PTO. This is a full-time role with a collaborative culture.

Qualifications

• A+ and/or Network+ certifications are required; must obtain if not held.
• Must possess solid expertise in desktop and server operating systems.

Responsibilities

• Focus on escalated tickets, application installation, and configuration.
• Role in server administration and networking tasks.
• Use ticketing system for documentation and monitoring.
• Provide exceptional service in collaboration with the team.

Skills

Windows 10/11 knowledge

Windows Server 2016/2019/2022 knowledge

Sonic firewalls knowledge

Datto networking knowledge

Microsoft 365 Office Suite knowledge

Azure knowledge

AWS knowledge

Autotask PSA experience

Education

A+ certification

Network+ certification

MD-102 preferred

Job description

5 days ago Be among the first 25 applicants

This range is provided by FusionTek. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$62,400.00/yr - $72,800.00/yr

FusionTek is a Managed Service Provider established in 2007, with offices located in the greater Seattle area, Washington, DC, and Tampa, FL. Our innovative team is passionate about IT infrastructure management for small- to mid-sized businesses.

• Teamwork: We achieve our goals collaboratively
• Growth Mindset: We are focused on continuous improvement for our team members and our clients
• Integrity: We operate with transparency and prioritize the needs of our clients
• Ownership: We take responsibility for our work and ensure commitments are fulfilled

As a Systems Analyst, you should possess excellent expertise in desktop operating systems, have a solid understanding of server operating systems and networking, and be motivated to provide the best possible experience for our clients. Throughout the day, you will be translating technology for end users who may not always be technically savvy, making strong communication skills essential in this role. This role necessitates that candidates spend a minimum of two days each week in either our Federal Way or Issaquah office, depending on their location.

Your duties include the following tasks

• You’ll primarily be focused on escalated tickets including break/fix issues, application installation and configuration, and user-level settings. You will also play a role in server administration, networking, and security aspects. This includes tasks such as setting up new Hyper‑V hosts, troubleshooting and deploying Sonic firewalls, and managing Datto networking switches and access points, along with a variety of other innovative technologies that we are implementing regularly
• Occasionally sent onsite for networking and server deployments to offer guidance and mentorship to a Level One technician
• Utilize our ticketing system to document, monitor, and elevate tickets, while also maintaining our documentation platform to ensure everything remains current throughout the process
• Collaborate with a talented team to provide exceptional service to our clients, whether remotely or on‑site

Requirements

• A+ and/or Network+ Certifications are required (If you do not have, will need to obtain after employment)
• MD-102 preferred

Technical Skills

• Strong knowledge of Windows 10/11 and MacOS
• Strong knowledge of Windows Server 2016, 2019, and 2022
• Knowledge of Sonic firewalls, Datto networking and networking concepts
• Familiarity with Microsoft 365 Office Suite and Office 365 cloud services
• Knowledge of Azure and/or AWS
• Datto BCDR and/or SaaS Backup
• Experience with Autotask PSA is a plus

Other Skills & Abilities

• Exceptional written and oral communication skills required
• Able to work independently and part of a team
• Ability to Manage Time Effectively
• Capability to lift and transport equipment weighing up to 50 pounds
• Reliable Transportation

Benefits

• 💰 Competitive salary: $30 - $35/hour
• 🎯 Quarterly bonus eligibility to reward performance
• 🏥 Comprehensive coverage: 90% of medical, dental, and vision insurance expenses paid
• 📈 401(k) plan with 4% company matching and immediate vesting
• 🎉 Generous time off: 8 paid holidays + 17 PTO days in your first year
• 📚 Educational reimbursement for certification tests and access to company‑supplied training resources
• 📱 Monthly cell phone stipend to support your connectivity needs
• 🤝 Team culture: Fun events and opportunities to connect with colleagues

Seniority level

• Associate

Employment type

• Full‑time

Job function

• Information Technology

Industries

• IT Services and IT Consulting