Remote Dental Scheduler (Inbound Calls)

uniquemanagement; Jeffersonville (IN); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Healthcare through Cigna

Dental and Vision premiums paid

401k; 4% company match

Life insurance

Long-term disability

Short-term disability

Paid vacation and sick leave

Paid Holidays

Employee Assistance Program

Bonuses

Bilingual pay $1/hour

Possible cost of living differential

Job summary

Unique Dental Scheduling is a work-from-home inbound call center serving dental offices across North America. You will answer questions, help schedule patients, and meet clear performance metrics. This is not a cold-call role.

As a remote agent, you’ll handle calls with efficiency, maintain patient care quality, and adapt to a fast-paced environment. Opportunities for pay increases arise at 60 days and six months based on performance.

Qualifications

• High school diploma or equivalent required.
• 2 year post high school education preferred.
• 1-2 years customer service experience required; phone-based highly preferred.

Responsibilities

• Answer calls within 3 seconds or less.
• Complete a standard call within 5 minutes.
• Provide excellent patient care/customer service at all times.
• Manage time efficiently while both on and off the phones.
• Prioritize tasks/calls in order of importance.
• Respond cooperatively to constructive criticism.
• Must be able to ensure a distraction free work environment.

Skills

Multitasking

Typing 40 wpm

Eagerness to assist

Excellent customer service

Dependable

Excellent English

Spanish fluency

Training completion

Education

High school diploma or equivalent

2 year post high school education

1-2 years customer service experience

Job description

Unique Dental Scheduling is a work-from-home inbound call center serving dental offices across North America. You will answer questions, help schedule patients, and meet clear performance metrics. This is not a cold-call role.

As a remote agent, you’ll handle calls with efficiency, maintain patient care quality, and adapt to a fast-paced environment. Opportunities for pay increases arise at 60 days and six months based on performance.