Remote Dental Help Center Specialist - Patient Conversions

Shared Practices Group; United States; Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Training provided

Computer and headset provided

Medical, dental, and vision insurance

Company-paid life insurance

Short-term disability and additional?

Paid vacation and sick

Paid holidays

Job summary

Shared Practices Group is hiring a Patient Help Center Specialist for a fully remote nationwide role. You will engage with potential patients via inbound and outbound calls, articulate the value of dentures and implants services, and guide them toward in-person consultations.

Candidates should be outgoing, persuasive, tech-savvy, with strong communication and listening skills. A high school diploma is required; dental terminology is a plus. Flexible evenings/weekends may be available.

Qualifications

• 1 year of call center experience (Required).
• 2 years of customer service experience preferred.
• Reliable high-speed internet with minimum 25/10 Mbps upload speed (Required).
• Strong communication and active listening skills; able to persuade and explain value of services.
• Must be comfortable handling inbound and outbound calls and working remotely.

Responsibilities

• Handle inbound and outbound calls with potential patients.
• Explain benefits of services and convert conversations to in-person consultations.
• Follow up to confirm appointments and answer questions.
• Schedule new patients into the practice management software.
• Maintain professional, friendly interactions and meet targets.

Skills

Call center

Customer service

Dental terminology knowledge

Internet reliability

Communication

Active listening

Self-motivation

Tech-savvy

Education

High School Diploma

Tools

CRM software

Job description

Shared Practices Group is hiring a Patient Help Center Specialist for a fully remote nationwide role. You will engage with potential patients via inbound and outbound calls, articulate the value of dentures and implants services, and guide them toward in-person consultations.

Candidates should be outgoing, persuasive, tech-savvy, with strong communication and listening skills. A high school diploma is required; dental terminology is a plus. Flexible evenings/weekends may be available.