Remote Delivery Manager: Agile & Salesforce Lead

AAA; Wixom (MI); Remote; USD 98,000 - 115,000; Full time

Benefits offered by this job

Health insurance

Dental and vision

Life insurance

Disability insurance

Retirement plan

Employee assistance program

Job summary

ACG is seeking a Delivery Manager to lead end-to-end IT and business transformation projects. You will drive Agile delivery, coordinate Salesforce Agentforce and AI-enabled solutions, manage backlogs, and align stakeholders with executive reporting. Remote-friendly position with potential travel as needed.

Responsibilities include governance, metrics tracking, and ongoing process improvement to maximize business value. Requires strong leadership, communication, and project-management expertise.

Qualifications

• Must have extensive project leadership experience.
• Experience in project planning and consulting for corporate initiatives.
• Participated in planning and implementation of corporate projects.
• Ability to research, identify and resolve moderately complex to complex business problems.
• Experience staffing and coordinating project teams.
• Analyze and define resource and skill requirements for projects.
• Manage scope, timing, costs, quality and client satisfaction.
• AAA Branch and/or Home Office and/or Insurance experience.

Responsibilities

• Lead end-to-end project delivery from intake through production support, managing scope, timelines, resources, risks, dependencies, governance, and executive reporting to ensure successful business outcomes.
• Serve as Scrum Master and Agile delivery leader, facilitating ceremonies, removing impediments, optimizing team performance, coaching stakeholders, and driving predictable, high-quality delivery through continuous improvement.
• Lead delivery of Salesforce Agentforce and AI-enabled solutions, partnering with business and technical teams to translate requirements into secure, scalable, and measurable business outcomes.
• Drive discovery and requirements refinement, ensuring approved initiatives are translated into prioritized epics, features, user stories, and actionable backlogs ready for Agile delivery.
• Serve as the liaison between business and technology teams, managing technical dependencies, integrations, environments, risks, and release activities to support successful delivery.
• Coordinate testing, defect management, user acceptance, deployment readiness, and post-production validation activities.
• Build strong stakeholder relationships, provide clear executive communications, facilitate decision-making, and maintain transparency around delivery progress, risks, and priorities.
• Establish Agile governance, maintain delivery metrics and RAID tracking, and provide leadership with concise reporting on project health, milestones, risks, and business value.
• Drive continuous improvement by leveraging metrics, retrospectives, automation, and lessons learned to strengthen Agile maturity, delivery effectiveness, and organizational performance.

Skills

Leadership

Strategic thinking

Analytical skills

Communication

Stakeholder management

Project planning

Risk management

Team leadership

Problem solving

Education

Bachelor’s degree preferred in Business Administration, CS, OR

High school diploma or equivalent

PMP designation preferred

Tools

Word/Excel/PowerPoint

Access/Visio

MS Project

GANTT charts

PERT charts

Job description

ACG is seeking a Delivery Manager to lead end-to-end IT and business transformation projects. You will drive Agile delivery, coordinate Salesforce Agentforce and AI-enabled solutions, manage backlogs, and align stakeholders with executive reporting. Remote-friendly position with potential travel as needed.

Responsibilities include governance, metrics tracking, and ongoing process improvement to maximize business value. Requires strong leadership, communication, and project-management expertise.