Remote Debit Card Disputes Specialist for Reg E & Zelle

First American Bank; Kenosha (WI); Remote; USD 42,000 - 58,000; Full time

Job summary

First American Bank in Wisconsin is seeking a Debit Card Dispute Specialist (hourly, non-exempt) to investigate and resolve debit card and Zelle disputes, researching cases to ensure Regulation E compliance, and monitoring chargebacks. The role also supports debit card operations, prepares MC Billing Reports and end-of-month status reports, and ensures adherence to Mastercard rules and internal policies.

Proficiency with Microsoft 365 and strong written and verbal communication are essential as

Qualifications

• High school diploma or equivalent required.
• Minimum one year of experience in banking or bank-related field.
• Experience in debit/credit card operations preferred.
• Professional, effective written and verbal communication.
• Ability to communicate with internal and external contacts clearly.
• Proficiency with Microsoft 365 applications.

Responsibilities

• Investigate and resolve debit card disputes by researching and monitoring cases while ensuring Regulation E compliance is met.
• Review reports for chargeback statuses and research cardholder unposted items.
• Process Zelle dispute claims in accordance with policies and regulatory requirements.
• Prepare the MasterCard Billing Reports (MCB).
• Prepare end-of-the-month status reports.
• Monitor Account Data Compromise alerts and reissue warm cards as needed.
• Perform general research tasks related to debit card operations.
• Conduct and complete additional assignments/projects as designated by management.

Skills

Professional communication

Written communication

Customer service

Education

High school diploma or equivalent

Tools

Microsoft 365

Job description

First American Bank in Wisconsin is seeking a Debit Card Dispute Specialist (hourly, non-exempt) to investigate and resolve debit card and Zelle disputes, researching cases to ensure Regulation E compliance, and monitoring chargebacks. The role also supports debit card operations, prepares MC Billing Reports and end-of-month status reports, and ensures adherence to Mastercard rules and internal policies.

Proficiency with Microsoft 365 and strong written and verbal communication are essential as