Remote Debit Card Disputes Specialist

First American Bank; Miami (FL); Remote; USD 25,000 - 39,000; Full time

Benefits offered by this job

Holders of the role may expect typical

Job summary

First American Bank is seeking a Debit Card Dispute Specialist to investigate and resolve debit card disputes, ensuring Regulation E compliance and accurate reporting. The role involves reviewing chargeback statuses, processing Zelle claims, and preparing critical reports to support fraud risk management.

The position follows a typical Monday–Friday schedule from 8:00 a.m. to 5:00 p.m., with potential additional hours based on business need.

Qualifications

• High school diploma or equivalent required.
• Minimum one year of experience in banking or bank-related field required.
• Previous experience in debit/credit card operations and balancing/account reconciliation preferred.
• Must be professional with external and internal contacts, able to tailor messages appropriately.
• Demonstrated ability to communicate clearly in written formats (emails, letters, reports).
• Maintain professional demeanor and appearance, suitable for the environment.
• Use sound judgment to balance organization and customer interests and mitigate risk.
• Proficiency with Microsoft 365 applications for documents, procedures, and reports.
• Ability to learn new systems and adapt workflows with system upgrades.

Responsibilities

• Investigate and resolve debit card disputes by researching and monitoring cases while ensuring Regulation E compliance.
• Review reports for chargeback statuses and research unposted cardholder items.
• Process Zelle dispute claims in line with policies and regulatory requirements.
• Prepare the MasterCard Billing Reports (MCB).
• Prepare end-of-month status reports.
• Monitor Account Data Compromise alerts and reissue warm cards as needed.
• Perform general research tasks related to debit card operations.

Skills

Banking experience

Regulation E knowledge

Communication skills

Professional demeanor

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft 365

Job description

First American Bank is seeking a Debit Card Dispute Specialist to investigate and resolve debit card disputes, ensuring Regulation E compliance and accurate reporting. The role involves reviewing chargeback statuses, processing Zelle claims, and preparing critical reports to support fraud risk management.

The position follows a typical Monday–Friday schedule from 8:00 a.m. to 5:00 p.m., with potential additional hours based on business need.