Remote Debit Card Dispute Specialist | Regulation E & Zelle

First American Bank; Kenosha (WI); Remote; USD 28,000 - 39,000; Full time

Job summary

First American Bank in Wisconsin is seeking a Debit Card Dispute Specialist responsible for investigating and resolving debit card and Zelle disputes, ensuring Regulation E compliance and accurate reporting. The role requires attention to detail and professional communication with internal and external contacts.

Typical schedule is Monday through Friday, with occasional travel to other bank locations for training or meetings.

Qualifications

• High school diploma or equivalent.
• Minimum one year of banking or bank-related experience.
• Experience in debit/credit card operations and balancing/account reconciliation preferred.
• Professional communication with external and internal contacts.
• Strong written communication and grammar.

Responsibilities

• Investigate and resolve debit card disputes while ensuring Regulation E compliance.
• Review reports for chargeback statuses and research unposted items.
• Process Zelle dispute claims per policies and regulatory requirements.
• Prepare MasterCard Billing Reports (MCB) and end-of-month status reports.
• Monitor Account Data Compromise alerts and reissue cards as needed.
• Perform general research tasks related to debit card operations.
• Complete additional assignments/projects as designated by management.

Skills

Reg E compliance

Card operations

Communication skills

Microsoft 365

Professionalism

Attention to detail

Team collaboration

Education

High school diploma or equivalent

Tools

Microsoft 365

Job description

First American Bank in Wisconsin is seeking a Debit Card Dispute Specialist responsible for investigating and resolving debit card and Zelle disputes, ensuring Regulation E compliance and accurate reporting. The role requires attention to detail and professional communication with internal and external contacts.

Typical schedule is Monday through Friday, with occasional travel to other bank locations for training or meetings.