Remote Data & Process Coordinator - IT Services

ePlus Inc; California, Northern (MO, KY); Hybrid; USD 26,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

401(k) eligibility

Employee stock purchase program

Paid time off

Job summary

ePlus Inc is hiring a Data and Process Coordinator to support the Managed Services Center from a remote US location. The role involves coordinating onboarding, ticketing, CMDB development, and quality assurance across data sources and vendor contracts.

You will ensure data accuracy, perform validation, and help maintain ServiceNow records while supporting governance with IT controls and ITIL practices. The position offers an at-will employment arrangement with potential bonuses and a

Qualifications

• Proficient in Microsoft Excel.
• General IT-related principles.
• Excellent organizational skills.
• Excellent verbal and written communication skills.
• Ability to work independently in a remote setting.
• Knowledge of supporting and administrating ServiceNow.
• Understanding of internal IT controls (SOX/SSAE16) preferred.
• Foundations level understanding of ITIL best practices.
• Willingness to perform keyboard intensive work 90% of the time.

Responsibilities

• Collect and organize data from various sources.
• Perform data entry, verification, and editing to ensure accuracy.
• Reconciliation for ServiceNow CMDB, including foundation load sheets.
• Conduct data quality control to identify and resolve discrepancies.
• Assist with data validation and security protocols.
• Reconciliation of device data across multiple data sources.
• Vendor contract reconciliation and load sheets, including renewal follow up
• Maintenance of contract updates within ServiceNow.
• Update and maintain ServiceNow task status updates to resolve assigned tasks.
• Work with internal teams and vendors to ensure accurate information is loaded into the CMDB.
• Assist management with ServiceNow updates, as necessary
• Assist management with Knowledgebase, Documentation, Auditing and Business Continuity and Disaster Recovery requests
• Provide testing and quality assurance for various tool sets and processes.

Skills

Excel

IT principles

Organization

Analytical thinking

Communication

Remote work

ServiceNow knowledge

IT controls (SOX/SSAE16)

ITIL basics

Keyboard intensive work

Tools

ServiceNow

Job description

ePlus Inc is hiring a Data and Process Coordinator to support the Managed Services Center from a remote US location. The role involves coordinating onboarding, ticketing, CMDB development, and quality assurance across data sources and vendor contracts.

You will ensure data accuracy, perform validation, and help maintain ServiceNow records while supporting governance with IT controls and ITIL practices. The position offers an at-will employment arrangement with potential bonuses and a