Data and Process Coordinator (Req #1438) Remote, US

ePlus Inc; California, Northern (MO, KY); Hybrid; USD 26,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

401(k) eligibility

Employee stock purchase program

Paid time off

Job summary

ePlus Inc is hiring a Data and Process Coordinator to support the Managed Services Center from a remote US location. The role involves coordinating onboarding, ticketing, CMDB development, and quality assurance across data sources and vendor contracts.

You will ensure data accuracy, perform validation, and help maintain ServiceNow records while supporting governance with IT controls and ITIL practices. The position offers an at-will employment arrangement with potential bonuses and a

Qualifications

• Proficient in Microsoft Excel.
• General IT-related principles.
• Excellent organizational skills.
• Excellent verbal and written communication skills.
• Ability to work independently in a remote setting.
• Knowledge of supporting and administrating ServiceNow.
• Understanding of internal IT controls (SOX/SSAE16) preferred.
• Foundations level understanding of ITIL best practices.
• Willingness to perform keyboard intensive work 90% of the time.

Responsibilities

• Collect and organize data from various sources.
• Perform data entry, verification, and editing to ensure accuracy.
• Reconciliation for ServiceNow CMDB, including foundation load sheets.
• Conduct data quality control to identify and resolve discrepancies.
• Assist with data validation and security protocols.
• Reconciliation of device data across multiple data sources.
• Vendor contract reconciliation and load sheets, including renewal follow up
• Maintenance of contract updates within ServiceNow.
• Update and maintain ServiceNow task status updates to resolve assigned tasks.
• Work with internal teams and vendors to ensure accurate information is loaded into the CMDB.
• Assist management with ServiceNow updates, as necessary
• Assist management with Knowledgebase, Documentation, Auditing and Business Continuity and Disaster Recovery requests
• Provide testing and quality assurance for various tool sets and processes.

Skills

Excel

IT principles

Organization

Analytical thinking

Communication

Remote work

ServiceNow knowledge

IT controls (SOX/SSAE16)

ITIL basics

Keyboard intensive work

Tools

ServiceNow

Job description

Data and Process Coordinator (Req #1438)

Remote, US

Overview

As a Data and Process Coordinator, you will play a key role in supporting the Managed Services Center (MSC) by coordinating data and process activities, including onboarding, ticketing system operations, customer management database (CMDB) development, and quality assurance initiatives.

Your Impact

The essential functions of this position include:

• Collect and organize data from various sources.
• Perform data entry, verification, and editing to ensure accuracy.
• MSC Onboarding and/or Enhanced Maintenance Support (EMS) reconciliation for ServiceNow CMDB, including foundation load sheets.
• Conduct data quality control to identify and resolve discrepancies.
• Assist with data validation and security protocols.
• Reconciliation of device data across multiple data sources.
• Vendor contract reconciliation and load sheets, including renewal follow up
• Maintenance of contract updates within ServiceNow.
• Update and maintain ServiceNow task status updates to resolve assigned tasks.
• Work with internal teams and vendors to ensure accurate information is loaded into the CMDB.
• Assist management with ServiceNow updates, as necessary
• Assist management with Knowledgebase, Documentation, Auditing and Business Continuity and Disaster Recovery requests
• Provide testing and quality assurance for various tool sets and processes.

Qualifications

• Proficient in Microsoft Excel.
• General IT-related principles.
• Excellent organizational skills.
• Excellent analytical skills.Excellent verbal and written communication skills.
• Ability to work independently in a remote setting.
• Knowledge of supporting and administrating ServiceNow.
• Understanding of internal IT controls (e.g., Sarbanes-Oxley and SSAE16) preferred.
• Foundations level understanding of ITIL best practices.
• Willingness to perform keyboard intensive work 90% of the time.

Position Specifics

The initial base salary range for this position is expected to be between $19.23 and $28.84 hourly. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Who We Are

At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results.

Corporate Values

• Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.
• Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.
• Work/life balance that supports our employees’ varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.
• Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.

Commitment to Diversity, Inclusion and Belonging

• We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.
• ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.

Physical Requirements

• While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.
• By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.

ePlus maintains a California Consumer Privacy Notice (CCPA Privacy Notice) on our Trust Center, available here: CCPA Privacy Notice .

EEOC Questions

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