Remote Data Operations Specialist

Techead; Newport News (VA); Remote; USD 20,000 - 29,000; Full time

Job summary

TECHEAD is seeking an organized Enterprise Data Operator for a 6-month contract in Newport News, VA. You will manage a high-volume ticket queue, verify records, and communicate with vendors to ensure data accuracy across internal systems.

This remote role emphasizes proactive communication, attention to detail, and the ability to work in a fast-paced environment. Proficiency in Microsoft Office and collaboration via Teams is required.

Qualifications

• Experience: 12 years of hands-on experience using the Microsoft Office Suite (advanced proficiency in Outlook, Teams, and Excel).
• Vendor / Customer Service: Proven background in phone-based customer service or vendor coordination, with a clear, professional communication style.
• Data Integrity: Exceptional attention to detail with a track record of high-accuracy data entry, proofreading, and record-keeping.
• Adaptability: Demonstrated ability to switch priorities quickly, follow structured workflows, and handle repetitive tasks at a rapid pace.
• Communication: Exceptional verbal and written communication skills—we operate under the principle that there is no such thing as over-communication.
• Problem Solving: Sound basic reasoning skills with the ability to exercise practical judgment within well-defined, standardized processes.

Responsibilities

• Queue & Ticket Processing: Work through an incoming queue of tickets, resolving and processing each request thoroughly according to established standard operating procedures.
• Data Verification & Entry: Accurately transcribe, enter, and maintain records in internal databases and spreadsheets; execute verification procedures to detect and rectify errors promptly.
• Vendor Communication: Serve as a primary phone contact for vendors throughout the day to confirm details, gather missing documentation, and resolve routine inquiries.
• Clerical & Reporting Support: Compile, arrange, and lay out data for functional groups; run standard calculations to compile metrics and support recurring reporting.
• Quality Control & Formatting: Proofread and edit personal work to maintain data integrity and proper document formats.
• Team Collaboration: Maintain active, transparent updates via Microsoft Teams and Outlook; participate in team meetings and elevate any system or operational discrepancies to leadership.
• General Operations: Comply with all standard compliance policies and procedures, taking on additional operational or clerical duties as requested by management.

Skills

Organizational skills

Attention to detail

Communication

Adaptability

Data integrity

Tools

Outlook

Teams

Excel

Microsoft Office Suite

Job description

TECHEAD is seeking an organized Enterprise Data Operator for a 6-month contract in Newport News, VA. You will manage a high-volume ticket queue, verify records, and communicate with vendors to ensure data accuracy across internal systems.

This remote role emphasizes proactive communication, attention to detail, and the ability to work in a fast-paced environment. Proficiency in Microsoft Office and collaboration via Teams is required.