Remote Data Integrity Support Engineer

Precisely US Jobs; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Precisely is recruiting a remote Support Engineer in the United States to resolve issues across CODE-1 Plus, VeriMove, Finalist and related DIS SaaS products. The role emphasizes data processing, transformation, and integration work with familiarity in z/OS/JCL and IBM i platforms.

You will diagnose complex issues, collaborate with Engineering and Product Management, and contribute to knowledge bases while delivering world-class customer support from a distributed, AI-forward team.

Qualifications

• Bachelor’s degree in CS/SE or equivalent experience.
• 3–6+ years in technical customer support or a related technical role.
• Experience supporting Code-1, VeriMove, Finalist, or similar data processing and coding-centric products.
• Familiarity with Spectrum UAM or Spectrum-based data integration solutions.
• Exposure to SaaS platforms and API-based integrations. Experience working in a global or follow-the-sun support model.
• Leverages AI to enhance customer support operations.
• Comfortable evaluating and adopting emerging AI tools to improve productivity.
• Ensures responsible AI usage aligned with data privacy and governance standards.
• Identifies and automates repetitive support workflows using AI tools.
• Knowledge of z/OS/JCL, and the IBMi platform is beneficial.

Responsibilities

• Provide world-class technical support via phone, email, case management systems, and remote desktop sessions while meeting SLA requirements and documenting work accurately.
• Diagnose and resolve issues related to data transformation, validation, cleansing, and movement across platforms.
• Support Spectrum UAM and related services, including configuration, data processing flows, and integration scenarios.
• Assist customers using DIS SaaS / Data Integrity Suite services where coding, automation, or APIs are involved.
• Support customers using Code-1, VeriMove, MapInfo and Finalist, including troubleshooting job logic, configuration issues, file handling, and execution errors.
• Analyze logs, job output, error messages, and customer-provided artifacts to identify root cause and recommend corrective actions.
• Determine whether issues originate from product behavior, customer-developed logic, data quality problems, third-party components, or environmental configuration.
• Collaborate closely with Engineering and Product Management on escalations, enhancements, and defect investigations.
• Create and maintain internal and customer-facing knowledge base documentation.
• Continuously develop product knowledge and share expertise with the broader support team.
• Participate in on-call and after-hours support rotations as required.

Skills

Code-1 support

VeriMove support

Finalist support

Spectrum UAM

API integrations

SaaS platforms

AI in support

Batch processing

Education

Bachelor’s degree in Computer Science, Software Engineering, or related field

Tools

z/OS/JCL

IBMi

Job description

Precisely is recruiting a remote Support Engineer in the United States to resolve issues across CODE-1 Plus, VeriMove, Finalist and related DIS SaaS products. The role emphasizes data processing, transformation, and integration work with familiarity in z/OS/JCL and IBM i platforms.

You will diagnose complex issues, collaborate with Engineering and Product Management, and contribute to knowledge bases while delivering world-class customer support from a distributed, AI-forward team.