Remote Data Insights Analyst - Forecasting & Dashboards

ModSquad; New York (NY); Hybrid; USD 70,000 - 110,000; Full time

Job summary

ModSquad is seeking a Data Analyst focused on reporting and analytics to turn data into actionable insights. You will produce daily dashboards, monitor KPIs and SLAs, and help forecast capacity to support staffing and operations decisions.

The role emphasizes translating complex data for non-technical stakeholders, maintaining data integrity, and driving process improvements across the organization. This position is primarily remote in the United States with standard weekday hours.

Qualifications

• Advanced Google Sheets: Pivot Tables, Lookups, complex formulas.
• Hands-on BI/Reporting tools experience (Zendesk Explore; Tableau a plus).
• Direct experience with WFM concepts, staffing heat maps, and scheduling analytics.
• Strong ability to translate data for non-technical stakeholders.
• Attention to KPI monitoring and data accuracy across reports.

Responsibilities

• Produce daily reports, dashboards, and insights highlighting trends, risks, and opportunities.
• Monitor KPIs and SLAs to ensure productivity and accuracy.
• Build forecasting models and capacity insights for staffing and operations planning.
• Develop staffing heat maps and apply WFM principles for resource allocation.
• Investigate root causes of inefficiencies and propose actionable improvements.

Skills

Google Sheets

BI Tools

WFM

Communication

Data quality

Tools

Zendesk Explore

Tableau

Job description

ModSquad is seeking a Data Analyst focused on reporting and analytics to turn data into actionable insights. You will produce daily dashboards, monitor KPIs and SLAs, and help forecast capacity to support staffing and operations decisions.

The role emphasizes translating complex data for non-technical stakeholders, maintaining data integrity, and driving process improvements across the organization. This position is primarily remote in the United States with standard weekday hours.