Remote Data Center Support Technician II

Netrix Global; Wyomissing (Berks County); On-site; USD 65,000 - 95,000; Full time

Job summary

Netrix Global seeks a Support Technician, II to monitor and support data center infrastructure in Wyomissing, PA. You will handle alerts, open tickets, and respond to customer requests while coordinating with engineering teams for escalation.

The role emphasizes hands-on diagnostic work, cross-functional teamwork, and ensuring high availability for client environments. Strong communication and troubleshooting skills are essential.

Qualifications

• Minimum 2 years of experience with ticketing systems and IT support processes.
• Experience troubleshooting across server, network, and security domains.
• Familiarity with data center operations and customer service focus.

Responsibilities

• Monitor and maintain servers and network equipment in Wyomissing data center.
• Provide on-site IT support for customers and internal environments.
• Escalate to higher-tier teams as needed and document incidents.
• Perform basic triage of incidents and notify customers promptly.
• Maintain data center inventory and equipment RMAs.
• Collaborate with software, network, hardware, and security teams.

Skills

A+ / Network+ / Security+ / Linux+

Ticketing systems (Footprints, Service

Strong technical troubleshooting

Customer service orientation

Education

High-School Diploma

Associate's Degree in CS or related (preferred)

Tools

Footprints

ServiceNow

Zendesk

Auvik

LogicMonitor

ConnectWise

N-Able

VMware

Active Directory

Datto

Job description

Netrix Global seeks a Support Technician, II to monitor and support data center infrastructure in Wyomissing, PA. You will handle alerts, open tickets, and respond to customer requests while coordinating with engineering teams for escalation.

The role emphasizes hands-on diagnostic work, cross-functional teamwork, and ensuring high availability for client environments. Strong communication and troubleshooting skills are essential.