Remote Data Center Services Manager - Ops & Excellence

ABB; United States; Remote; USD 119,000 - 190,000; Full time

Benefits offered by this job

Health insurance

401k Savings Plan

Paid holidays

Employee stock plan

Job summary

ABB in the United States seeks a Data Center Services leader to run day-to-day service activities for the Data Center Services Center of Excellence within Electrification Services. You will own execution within the Data Center Service segment and help develop the surge team for Field Services.

The role is remote in the US, demanding up to 50% travel, with a strong emphasis on safety, continuous improvement, and collaboration with ABB teams to deliver high-quality service to customers.

Qualifications

• Bachelor’s Degree in Engineering or Business or commensurate experience.
• Sound knowledge of Data Center Start-up and Commissioning strategies, field service personnel development and the electrical industry within the Data Center market
• Knowledge of MS suite of products including MS Project, Google suite of products (Sheets, Docs, Drive, and Slides), SAP, and project issue resolution software (BIM, Compass, CxAlloy, Procore, etc.).
• Must be able to interpret and work from engineering drawings and technical specifications.
• Technical understanding of power delivery equipment: transformers, switchgear, breakers, relays, etc.
• Maintain high standards for safety and housekeeping and assure compliance with all environmental regulations
• Strong leadership, clear communication, teamwork, and a proven customer-focused mindset.
• Willing to travel up to 50% of time
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

Responsibilities

• Improves service availability, quality, and customer experience across all field service operations.
• Develops, implements, and reviews field service strategy aligned with global business objectives.
• Ensures strong customer focus, urgency, and care in all service interactions to drive retention.
• Drives continuous improvement, first-time-right execution, and KPI-based performance management.
• Identifies on-site opportunities to enhance customer operations and communicates them to account teams.
• Leads a culture of operational excellence, risk management, and effective end-to-end service delivery.
• Manages resource planning, workload balancing, and compliance with all HSE standards and ABB Way requirements.
• Oversees Surge Team operations, including onboarding, training, compliance, and validation of timesheets, expenses, and supplier invoices.
• Provides leadership, coaching, and development for Field Service Engineers/Technicians to ensure high-quality execution.
• Collaborates across ABB teams to assign personnel, resolve technical issues, support project execution, and drive continuous improvement.

Skills

Leadership

Communication

Teamwork

Customer focus

Travel readiness

Education

Bachelor's degree in Engineering or Business

Tools

MS Project

Google Workspace

SAP

BIM

Compass

CxAlloy

Procore

Job description

ABB in the United States seeks a Data Center Services leader to run day-to-day service activities for the Data Center Services Center of Excellence within Electrification Services. You will own execution within the Data Center Service segment and help develop the surge team for Field Services.

The role is remote in the US, demanding up to 50% travel, with a strong emphasis on safety, continuous improvement, and collaboration with ABB teams to deliver high-quality service to customers.