Remote Data Center Field Service Engineer – Entry Level

NTT Ltd.; Oregon; Remote; USD 39,000 - 58,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k with company match

Paid time off

Job summary

NTT DATA is hiring an entry-level Data Centre Remote Field Service Engineer (L1) based in Hillsboro, OR. You will deliver remote technical support, diagnose incidents, and drive resolutions to meet SLA targets. This role emphasizes knowledge of data centre tech and coordination with multiple stakeholders.

You will use standard procedures to document incidents, maintain CI configurations, and learn vendor technologies while growing in a client-facing environment. On-site work is expected.

Qualifications

• Bachelor’s degree or equivalent in Information Technology or Computing or related field.
• Associate level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNA (DC) etc.

Responsibilities

• Maintain the support process and ensure requests are handled per procedures.
• Investigate problems with service assurance tools and report findings.
• Escalate unresolved incidents and follow up until resolution.
• Remote investigation and root-cause analysis for incidents.

Skills

Cross-cultural communication

Project planning

Positive attitude

Pressure handling

Active listening

Client-focused service

Vendor tech basics

Education

Bachelor’s degree in IT or Computing

Associate DC certs (Cisco/NetApp/EMC, e.g. CCNA DC)

Job description

NTT DATA is hiring an entry-level Data Centre Remote Field Service Engineer (L1) based in Hillsboro, OR. You will deliver remote technical support, diagnose incidents, and drive resolutions to meet SLA targets. This role emphasizes knowledge of data centre tech and coordination with multiple stakeholders.

You will use standard procedures to document incidents, maintain CI configurations, and learn vendor technologies while growing in a client-facing environment. On-site work is expected.