Remote Data Center Field Engineer (Entry Level)

NTT Limited; Oregon; Remote; USD 39,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

401k with company match

Paid time off

Employee assistance

Flex spending

Job summary

NTT DATA in Hillsboro, Oregon is seeking a Data Centre Remote Field Service Engineer (L1), an entry level engineering role providing remote technical support and incident resolution to clients, with focus on restoring service and meeting SLAs.

Location: 3825 NW ALOCLEK PL, Hillsboro, OR 97124. Bachelor’s in IT/Computing and associate DC certifications preferred. Compensation starts at $28–$42 per hour, plus medical, 401k, PTO, and other benefits.

Qualifications

• Bachelor's degree in Information Technology or Computing or related field.
• Associate level certification in Data Centre technologies such as Cisco, NetApp, EMC (e.g., CCNA DC).
• Entry level experience in call center routing technologies, voice over IP, security/firewalls, networking, IT infrastructure, and remote data center support.

Responsibilities

• Maintain the support process and ensure requests are handled per procedures.
• Investigate and diagnose problems using service assurance tools and report findings.
• Identify and resolve problems following approved procedures.
• Maintain records of incident resolution and service performance against SLAs.
• Update knowledge articles and share insights for improving service delivery.

Skills

Cross-cultural communication

Project planning

Active listening

Adaptability

Client-focused

Pressure handling

Team collaboration

Communication

Education

Bachelor's degree in IT/Computing

Associate level certification in DC technologies (e.g., CCNA DC, Cisco, NetApp, EMC)

Tools

Cisco

NetApp

EMC

Avaya

Job description

NTT DATA in Hillsboro, Oregon is seeking a Data Centre Remote Field Service Engineer (L1), an entry level engineering role providing remote technical support and incident resolution to clients, with focus on restoring service and meeting SLAs.

Location: 3825 NW ALOCLEK PL, Hillsboro, OR 97124. Bachelor’s in IT/Computing and associate DC certifications preferred. Compensation starts at $28–$42 per hour, plus medical, 401k, PTO, and other benefits.