Remote D365 CE Consultant | CRM & Power Platform Specialist

MCA Connect, LLC; United States; Remote; USD 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Unlimited PTO

401k with company matching

Home office stipend

Medical, dental and vision coverage

HSA/FSA options

Life and disability insurance

Training and certification support

Zusammenfassung

MCA Connect, LLC is seeking a D365 CE Functional Consultant to gather requirements, document business processes, configure Dynamics 365 CE and Power Platform capabilities, and support testing and training for CRM/CX solutions.

Senior-level consultants own defined workstreams with limited oversight and guide junior resources where appropriate, with a focus on adoption and practical outcomes.

Qualifikationen

• 3+ years’ experience implementing or supporting Dynamics 365 Sales, Customer Service, Field Service, Customer Insights, or comparable CRM platforms.
• Working knowledge of Dataverse, model-driven apps, Power Automate, dashboards, basic reporting, Microsoft 365 integration, and user security concepts.
• Ability to produce clear documentation, manage assigned work, communicate status, and collaborate effectively with clients and internal teams.
• Understanding of agile delivery, user stories, acceptance criteria, test management, training, and change/adoption fundamentals.
• Recommended certifications: PL-200; MB-280, MB-230, MB-240, or relevant CE module certifications preferred.

Aufgaben

• Participate in discovery and design sessions to capture business requirements, current-state process issues, future-state process needs, user stories, acceptance criteria, and configuration decisions.
• Configure D365 CE and Power Platform features including model-driven apps, tables, forms, views, dashboards, business rules, business process flows, queues, routing, security roles, and basic automation.
• Support Sales, Customer Service, Field Service, Customer Insights, and related CE/CX capabilities depending on project scope and specialization.
• Prepare functional design documents, process flows, configuration workbooks, test scripts, training materials, and user adoption content.
• Maintainrequirementstraceability from discovery notes to user stories, functional design decisions, configuration workbooks, test scripts, UAT outcomes, and training/adoption materials.
• Support backlog refinement, sprint demos, CRP/UAT planning, test execution, defect triage, release readiness, go-live support, andhypercareactivities.
• Partner with technical consultants on integrations, data migration, reporting, security, and custom extension requirements.
• Help clients evaluate standard functionality versus customization and elevate scope, adoption, data, and process risks early.
• Maintain awareness of Microsoft Copilot, embedded intelligence, Power BI, and automation capabilities that can improve user productivity and customer experience.

Jobbeschreibung

MCA Connect, LLC is seeking a D365 CE Functional Consultant to gather requirements, document business processes, configure Dynamics 365 CE and Power Platform capabilities, and support testing and training for CRM/CX solutions.

Senior-level consultants own defined workstreams with limited oversight and guide junior resources where appropriate, with a focus on adoption and practical outcomes.