Remote D365 CE Solution Architect | Strategic & Hands-On

MCA Connect, LLC; Northern (KY); Hybrid; USD 120,000 - 170,000; Full time

Job summary

MCA Connect, LLC is seeking a Dynamics 365 CE Functional Solution Architect to join our Managed Services team. This role is remote with up to 30% travel, focusing on delivering world-class customer service and owning complex cross-functional Dynamics 365CE initiatives.

You will own solution scope across processes, advise clients on significant implementation decisions, and guide a cross‑functional team to high-quality outcomes across multiple lifecycle engagements.

Qualifications

• Hands-on experience configuring D365 CE modules, Dataverse, model-driven apps, dashboards, views and business rules.
• Ability to facilitate senior stakeholder conversations and deliver executive-ready materials.
• Experience with agile delivery, requirements traceability, and impact analysis.

Responsibilities

• Provide outstanding customer service and achieve client satisfaction; end-to-end case ownership.
• Lead post‑go‑live stabilization and health checks across Dynamics 365 environments.
• Architect and oversee phased module deployments with go/no-go criteria.
• Mentor team members and ensure solution governance and quality standards.

Skills

B2B sales

Lead to opportunity

Quote to order

Customer service

Field service

Marketing journeys

CRM models

Education

MB-280 certification

MB-230 certification

MB-240 certification

PL-200 certification

Change management certification

Tools

Dynamics 365 CE

Dataverse

Power Platform

Model-driven apps

Dashboards

Power BI

Job description

MCA Connect, LLC is seeking a Dynamics 365 CE Functional Solution Architect to join our Managed Services team. This role is remote with up to 30% travel, focusing on delivering world-class customer service and owning complex cross-functional Dynamics 365CE initiatives.

You will own solution scope across processes, advise clients on significant implementation decisions, and guide a cross‑functional team to high-quality outcomes across multiple lifecycle engagements.