Remote Cyber Threat Intel Recon Analyst

CrowdStrike Inc.; Denver (CO); Remote; USD 70,000 - 95,000; Full time

Benefits offered by this job

Compensation & equity

Wellness programs

Vacation & holidays

Parental & adoption leave

Professional development

Employee networks

Office culture

Great Place to Work

Job summary

CrowdStrike, Inc. is seeking a Falcon Intel Recon Analyst to directly support cyber threat customers and maximize value and renewals for the Falcon Intelligence Recon product.

You will act as the cyber intel interface between clients and CrowdStrike's intelligence team, ensuring effective use of threat intel. Ideal candidates have knowledge of dark web intelligence, excellent customer engagement skills, and the ability to manage multiple workstreams.

Qualifications

• Working knowledge of cyber threat intelligence, all-source intelligence analysis, or intelligence collections and lifecycle
• Good written, verbal communication skills in English
• Working knowledge of cyber threat intelligence terminology, key concepts, and analysis
• Basic understanding of the dark and deep web ecosystems, including actors, forums, and leak sites
• Adaptable and willing to learn new technologies
• Customer service attitude and willingness to help and problem-solve with customers
• Ability to operate independently and with little direction.
• Ability to present and explain technology to people with less technical knowledge
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.
• Must be able to thrive in a fast paced, high stress start up environment and able to create customer solutions with limited resources
• Knowledge of data communication concepts and technologies, specifically email, networking, and enterprise security

Responsibilities

• Drive high levels of customer satisfaction, maintaining a strong sense of ownership over many customer relationships.
• Quickly triage and elevate noteworthy findings from Falcon Intelligence Recon to the respective customers
• Guide customers through Falcon Intelligence Recon findings and providing subject matter expertise
• Be a strong voice for customers into the Intelligence and Engineering teams to improve the product and ensure that customer's feedback, feature requests, and overall satisfaction is conveyed and accounted for
• Travel: Minimal to light travel (25%)

Skills

Cyber threat intelligence

English communication

Threat intelligence terminology

Dark web basics

Adaptable & quick learner

Customer service mindset

Independent work

Explain tech to non-tech

AI-enabled decision making

Fast-paced startup environment

Data communications concepts

Tools

AI tools / APIs

Job description

CrowdStrike, Inc. is seeking a Falcon Intel Recon Analyst to directly support cyber threat customers and maximize value and renewals for the Falcon Intelligence Recon product.

You will act as the cyber intel interface between clients and CrowdStrike's intelligence team, ensuring effective use of threat intel. Ideal candidates have knowledge of dark web intelligence, excellent customer engagement skills, and the ability to manage multiple workstreams.