Threat Intelligence Analyst - Customer Success

CrowdStrike Inc.; Colorado Springs (CO); Sur place; USD 70 000 - 95 000; Plein temps

Avantages offerts par ce poste

Market compensation

Equity awards

Wellness programs

Paid time off

Parental leave

Professional development

Employee networks

Résumé du poste

CrowdStrike Inc. is seeking a Falcon Intel Recon Analyst to directly support cyber threat customers and maximize the value of the Intelligence product they have purchased.

You will serve as the cyber intel interface between CrowdStrike's Falcon Intelligence Recon customers and the wider CrowdStrike intelligence team, enabling effective use of cyber threat intelligence between clients and the Falcon Intel Recon application.

Qualifications

• Experience in cyber threat intelligence or intelligence analysis.
• Strong written and spoken English communication.
• Knowledge of dark and deep web ecosystems and terminology.
• Familiarity with the intelligence lifecycle.
• Ability to work independently and manage multiple streams.
• Experience using AI to enhance decision-making and workflows.

Responsabilités

• Drive high levels of customer satisfaction and manage multiple customer relationships.
• Triage and elevate noteworthy findings from Falcon Intelligence Recon to customers.
• Guide customers through Falcon Intelligence Recon findings with subject matter expertise.
• Represent customer feedback to Intelligence and Engineering teams to improve the product.

Connaissances

Cyber threat intel

Dark web knowledge

English communication

Intelligence lifecycle

Independent work

AI tools usage

Outils

API familiarity

Description du poste

CrowdStrike Inc. is seeking a Falcon Intel Recon Analyst to directly support cyber threat customers and maximize the value of the Intelligence product they have purchased.

You will serve as the cyber intel interface between CrowdStrike's Falcon Intelligence Recon customers and the wider CrowdStrike intelligence team, enabling effective use of cyber threat intelligence between clients and the Falcon Intel Recon application.