Administrative Support - Remote

Yoh; Town of Sun Prairie (WI); Remote; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Health Savings Account (HSA)

Life Insurance

Disability Insurance

401K Retirement Savings Plan

Direct Deposit & weekly epayroll

Referral bonus programs

Certification and training

Job summary

Yoh is seeking a Cyber Services Operations Coordinator (Remote, U.S.) for a 6-month contract to support a global Cyber Services organization. The role blends executive-level administrative support, operations coordination, client onboarding, reporting, and stakeholder communication.

You will collaborate with senior leadership across North America, Europe, Asia, and Australia to keep day-to-day operations running smoothly and deliver outstanding client service.

Qualifications

• 2+ years of experience as an Executive Assistant, Administrative Coordinator, Operations Coordinator, or similar role.
• Experience working with Salesforce for data entry, reporting, or administration.
• Strong proficiency with Microsoft Office applications including Outlook, SharePoint, Teams, and Microsoft Bookings.
• Experience managing shared mailboxes or customer support inboxes.
• Experience coordinating client onboarding, scheduling, service requests, or customer-facing operations.

Responsibilities

• Provide administrative and operational support to Cyber Services leadership and global team members.
• Coordinate key initiatives and operational activities while tracking milestones, deliverables, and deadlines.
• Manage and monitor a shared customer-facing mailbox, including triaging, routing, escalating, and responding to inquiries.
• Coordinate client onboarding activities and appointment scheduling through Microsoft Bookings.
• Validate client eligibility and ensure requests are directed to the appropriate internal teams.
• Maintain accurate customer, service, and activity records within Salesforce, SharePoint, Microsoft Bookings, and other approved systems.
• Support Threat Intelligence Webinars and related customer communications, registrations, mailing lists, and follow‑up activities.
• Administer Cyber Services resources including shared documentation, templates, and operational materials.
• Prepare operational reports related to onboarding activities, service requests, mailbox metrics, response times, and open action items.
• Maintain process documentation, response templates, and operational procedures.
• Coordinate meetings, communications, and administrative activities across multiple global time zones.
• Track action items and follow up with stakeholders to ensure timely completion of tasks and deliverables.

Skills

Executive support

Operations coordination

Salesforce data entry

Microsoft Office

Remote work

Tools

Salesforce

SharePoint

Microsoft Bookings

Outlook

Teams

Job description

Cyber Services Operations Coordinator

Location: Remote (U.S.)

Duration: 6-Month Contract

Pay Rate: $25-$30/hour W2

Our client is seeking a highly organized and detail-oriented Cyber Services Operations Coordinator to support a global Cyber Services organization. This role combines executive-level administrative support, operations coordination, client onboarding, reporting, and stakeholder communication. You will work closely with senior leadership and cross-functional teams across North America, Europe, Asia, and Australia to ensure smooth day-to-day operations and exceptional client service.

This is an excellent opportunity for candidates with experience in executive support, operations coordination, customer-facing administration, or client onboarding who thrive in a fast-paced, global environment.

Responsibilities

• Provide administrative and operational support to Cyber Services leadership and global team members.
• Coordinate key initiatives and operational activities while tracking milestones, deliverables, and deadlines.
• Manage and monitor a shared customer-facing mailbox, including triaging, routing, escalating, and responding to inquiries.
• Coordinate client onboarding activities and appointment scheduling through Microsoft Bookings.
• Validate client eligibility and ensure requests are directed to the appropriate internal teams.
• Maintain accurate customer, service, and activity records within Salesforce, SharePoint, Microsoft Bookings, and other approved systems.
• Support Threat Intelligence Webinars and related customer communications, registrations, mailing lists, and follow‑up activities.
• Administer Cyber Services resources including shared documentation, templates, and operational materials.
• Prepare operational reports related to onboarding activities, service requests, mailbox metrics, response times, and open action items.
• Maintain process documentation, response templates, and operational procedures.
• Coordinate meetings, communications, and administrative activities across multiple global time zones.
• Track action items and follow up with stakeholders to ensure timely completion of tasks and deliverables.

Required Qualifications

• 2+ years of experience as an Executive Assistant, Administrative Coordinator, Operations Coordinator, or similar support role.
• Experience working with Salesforce for data entry, reporting, or administration.
• Strong proficiency with Microsoft Office applications, including Outlook, SharePoint, Teams, and Microsoft Bookings.
• Experience managing shared mailboxes or customer support inboxes.
• Experience coordinating client onboarding, scheduling, service requests, or customer-facing operations.
• Strong organizational, communication, and multitasking skills.
• Ability to work independently in a remote environment while supporting a global team.
• Strong attention to detail and ability to manage competing priorities.

Preferred Qualifications

• Experience within the insurance industry.
• Experience supporting external client onboarding programs.
• Experience coordinating webinars, virtual events, customer programs, or training sessions.
• Experience working with global teams across multiple time zones.

Estimated Min Rate: $25.00

Estimated Max Rate: $30.00

What's In It for You?

We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh's extensive talent community that will provide you with access to Yoh's vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements.

Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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