Cyber Services Operations Coordinator

Beacon Hill Staffing Group; United States; On-site; USD 42,000 - 56,000; Full time

Job summary

Beacon Hill Staffing Group is seeking an Operations Coordinator to provide administrative and operational support for a global Cyber Services team. The role focuses on coordinating customer engagement, onboarding, scheduling, service requests, and reporting.

Responsibilities include managing a shared mailbox, routing requests, maintaining records across systems, and supporting webinars and client events with teams across multiple time zones.

Qualifications

• Experience in operations coordination or client services
• Proficient in Salesforce, Outlook, and SharePoint
• Strong organizational skills and written communication

Responsibilities

• Coordinate client onboarding, appointments, and service requests using approved systems
• Support webinars, educational sessions, client events, and other service activities
• Coordinate schedules, meetings, and communications across global time zones
• Track operational activity and maintain process documentation and shared resources

Skills

Salesforce

Microsoft Outlook

SharePoint

Client onboarding

Administrative support

Calendar management

Communication

Tools

Salesforce

SharePoint

Microsoft Bookings

Job description

The client is seeking an Operations Coordinator to provide administrative and operational support for a global Cyber Services team. This role is responsible for coordinating customer engagement, client onboarding, scheduling, service requests, reporting, and supporting day-to-day operational activities. The position involves managing a shared customer-facing mailbox, routing requests, tracking follow-up actions, and maintaining accurate records across various systems.

Key responsibilities include coordinating client onboarding, appointments, and service requests using approved systems such as Microsoft Bookings, Salesforce, and SharePoint. The Operations Coordinator will support webinars, educational sessions, client events, and other service activities, as well as coordinate schedules, meetings, and communications across global time zones. Additional duties involve tracking operational activity, maintaining process documentation, response templates, and shared team resources, while working closely with internal teams to ensure timely completion of requests.

Ideal candidates will have previous experience in operations coordination, executive assistance, administrative analysis, or client services coordination, with proficiency in Salesforce, Microsoft Outlook, and SharePoint. Strong organizational skills, attention to detail, and effective written communication are essential. Experience with client onboarding, managing shared mailboxes, and supporting globally distributed teams is valued, and familiarity with the insurance industry or coordinating webinars and client events is considered a plus.